Home Delivery

The TRICARE Pharmacy Home Delivery is least expensive way to fill prescriptions after military pharmacies. 

For costs information, visit the Copayments and Cost-Shares page. 

Where do you live?

U.S. or U.S. Territories:

TRICARE Pharmacy Home Delivery will ship to any address in the U.S. or U.S. territories, including APO/FPO address.

All Other Overseas Areas:

• You must use your APO/FPO* address.
• Use the embassy address if you’re assigned to an embassy and don’t have an APO/FPO address.
• You can’t use private foreign addresses.
• You can’t use APO/FPO addresses for refrigerated drugs.
• Home delivery is not available in Germany.
  • If you don't qualify for home delivery, you will need to get your medication from a retail pharmacy and submit a medical claim with the overseas contractor for reimbursement.

*Note: Home delivery to APO/FPO addresses is subject to local customs laws. Prescription drugs sent to APO/FPO addresses may be seized by customs authorities. If your prescription drugs are seized, contact Express Scripts at 1-877-363-1303. Or, look up your local toll-free number to find out other ways to get your prescription filled.

Certain Maintenance DrugsAny drug you take regularly for a chronic condition.

All beneficiaries except active duty service members must get refills for certain brand-name maintenance drugs through home delivery or at a military pharmacy. 

If you fill your certain maintenance drug at a network pharmacy:

• One time - You'll get a letter from Express Scripts telling you that you need to switch.
• Two times - You’ll get another letter from Express Scripts about switching.
• Three times - You’re responsible to pay 100% of the cost.

This rule doesn’t apply if you live outside of the U.S. or U.S. Territory

How to Register for Home Delivery

You have three easy ways to register for Home Delivery.

• After you register online or by phone, your provider will need to send your prescriptions to Express Scripts to be filled.
• You should ask your provider to write the prescription for the maximum supply allowed, which is 90 days for most drugs. 

We deliver most prescriptions filled through home delivery in less than a week. 

Sometimes your prescription can’t be filled because we need clarification. In these cases, Express Scripts will contact you or your provider. 

• Return the call within two business days
• If you don't, Express Scripts will send you a letter explaining why the prescription wasn’t filled. 

To avoid problems, you can:

• Ask your provider to e-prescribe your prescription drugs. Electronic prescriptions are less likely to have missing or unreadable items.
• Clearly write your name, sponsor ID number, and birthdate on the back of the prescription if you fill it by mail.
• If Express Scripts calls you, call them back within two business days. Customer service staff is available 24/7.

Home Delivery Refills

You can order prescription refills online, by phone, or by mail. You can also set up auto-refills, but you’ll need to approve them in your account before your drugs are dispensed.

Switch Retail Prescriptions to Home Delivery

If you're not already using the TRICARE Pharmacy Home Delivery for your maintenance drugsAny drug you take regularly for a chronic condition., now is the time to switch.

Home delivery is safe and easy to use. You can even use it when you're traveling or if you move.

• Get up to a 90-day supply for most prescription drugs
• Request refills by mail, phone, or online
• Recommended for prescriptions you take regularly

Switch your prescriptions from network pharmacies to Home Delivery. There are several easy ways to switch to home delivery:

• Online
• e-Prescribe. Your provider can submit prescriptions directly to Express Scripts through the electronic medical record at:
  Express Scripts Home Delivery Pharmacy
  4600 North Hanley Road
  St. Louis, MO 63134

• Mobile App
  >>Download the app for Android
  >>Download the app for Apple

• Phone: 1-877-363-1433
• Mail the completed Home Delivery Order Form to:
  Express Scripts, Inc.
  P.O. Box 52150
  Phoenix, AZ 85072-2150

Your first shipment will usually arrive within 2 weeks.

Non-Covered Drugs

When a drug isn’t covered by TRICARE, Express Scripts will send you a letter and return your prescription.

If you aren't sure if your prescription is covered, you can:

• Call Express Scripts at 1-877-363-1303
• Search TRICARE Formulary

Click here for more about non-covered drugs.

If you feel there is an error with your prescription return or denial, call 1-877-363-1303 to speak to a Patient Care Advocate.