California Wildfires Update
Care is available to you when needed. Read the important notice for impacted beneficiaries.
West Region
A message to West Region TRICARE Beneficiaries from the DHA Director
I know that many of our military families have experienced challenges in the TRICARE West region with the transition of managed care responsibilities to the incoming contractor, TriWest Healthcare Alliance.My overriding focus is on you — our beneficiaries. We have taken a series of actions, to ensure you are as insulated as much as possible from any adverse effects from these performance issues detailed below; we are putting corrective actions in place to fix shortcomings for the long-term; and we are working closely with TriWest to ensure we deliver on the contractual requirements to meet your health care needs.
To read the full message, click here.
Self-Service
Secure Beneficiary Portal: Sign Up As New User or Log In
New Year, New West Region Contractor
On and after Jan. 1, 2025, TriWest Healthcare Alliance is the West Region contractor. Find out what else is changing in the new year.
Defense Health Agency Announces TRICARE West Region Referral Approval Waiver
Are you enrolled in TRICARE Prime? You should know that the Defense Health Agency has issued a referral approval waiver in the West Region. >> Learn more
Be sure to bring a copy of the TRICARE West Region Referral Approval Waiver Letter with you to your specialty care appointment.
Are Your Recurring Payments Set Up?
You still have time to set up your payment information if you pay by EFT, credit card, or debit card. If you have TRICARE Prime, TRICARE Select, TRICARE Young Adult, TRICARE Reserve Select, or TRICARE Retired Reserve, you now have until Feb. 28. If you miss this deadline, you will be disenrolled back to Jan. 1.
How Do I Set Up Payments with TriWest?
You have three options for setting up payments. Act now!
- Option 1: Log in to the Self-Service, Secure Beneficiary Portal. You’ll need your primary email address on file with DEERS to sign up as a new user. Sign up for monthly, quarterly, or annual payments.
- Option 2: Call TriWest Customer Service at 888-TRIWEST (874-9378).
- Option 3: Download the Automatic Monthly TRICARE Payment Set Up Request form. Complete the form and mail it to the address on page 2. The form is for recurring monthly payments.
What Providers Will Be Available in the West Region?
The West Region provider directory is now available. You should use this directory to see which providers are in the network for care you get starting Jan. 1, 2025. The type of provider you see can determine how much you pay and your process for filing claims.
Are you a TRICARE Prime beneficiary seeing a mental health provider?
From Jan. 1 to March 31, 2025, you will not be charged point of service if your provider is non-network. Your provider will need to be in the TriWest network by April 1, 2025, to avoid point-of-service charges going forward.
Do you already have an authorization for care that doesn’t expire until 2025?
- Are you enrolled in TRICARE Prime? TRICARE has modified the authorization period and point-of-service charges for your care after Jan. 1, 2025.
- Are you a TRICARE Select beneficiary? Make sure that the provider on your pre-authorization is in the TriWest network beginning on Jan. 1, 2025, or you may be responsible for additional out-of-pocket costs. Learn more about possible additional costs to you.
- Are you or any of your family members enrolled in the TRICARE Autism Care Demonstration? TRICARE rules are specific to autism care demonstration requirements.
Still have questions?
Learn How Referrals and Specialty Care Will Work as New TRICARE Contracts Start in 2025
West Region Contractor
TriWest Healthcare Alliance is the current TRICARE West Region contractor.
Last Updated 2/1/2025