Secure Email/Chat
Is there another way to reach a TRICARE contractor other than over the phone?
Yes. See the table below for other options.
| TRICARE Contractor | Contact Method |
|
TRICARE East |
Send a secure message. You must register with Humana Military or have a DS Logon to use either option. |
|
TRICARE West |
Login to the beneficiary portal to submit a request for care coordination or submit a potential quality issue. You must use the personal email address you have on file with the Defense Enrollment Eligibility Reporting System(DEERS) A database of information on uniformed services members (sponsors), U.S.-sponsored foreign military, DoD and uniformed services civilians, other personnel as directed by the DoD, and their family members. You need to register in DEERS to get TRICARE.(DEERS)A database of information on uniformed services members (sponsors), U.S.-sponsored foreign military, DoD and uniformed services civilians, other personnel as directed by the DoD, and their family members. You need to register in DEERS to get TRICARE.(DEERS) to register for an account. |
|
TRICARE Overseas |
Send a secure message. You must register with International SOS or have a DS Logon to use this option. Use the MyCare Overseas™ Beneficiary Mobile App for 24/7 assistance. |
|
TRICARE For Life |
Start a chat session. Send a secure message. You must register with WPS or have a DS Logon to send a secure message. |
|
Active Duty Dental Program |
Email for customer service:addpdcf@ucci.com Email for questions about authorizations or appeals:addpcm@ucci.com Online contact form |
|
TRICARE Dental Program |
Online form submission |
|
TRICARE Pharmacy Program |
Email:DOD.customer.relations@express-scripts.com |
Starting May 21, myAuth will begin replacing DS Logon for milConnect access. Learn more about the myAuth transition.
Attention TRICARE Users: myAuth will roll out in phases. This will start with milConnect and ID Card Office Online on May 21. Over time, all DOD applications that use DS Logon will transition to myAuth.
Last Updated 4/29/2025