Technical Help

Having problems logging into a partner website? Find the right technical help contacts below.

Medical and General

TRICARE West Region (Health Net Federal Services)

DS Logon Support: 800-368-3665

Providers, Government Staff, and Beneficiaries Not Using DS Logon: 800-440-3114 

General Questions: 844-866-WEST (844-866-9378)

Maintenance Schedule

TRICARE East Region (Humana Military)

800-444-5445

Phone Shortcuts 

TRICARE Overseas Region (International SOS)

General Questions: Find your location-specific phone number.

Grievances, Complaints, and Compliments: TOPGlobalQualityAssu@internationalsos.com

TRICARE Overseas Beneficiary FAQs

DMDC/DEERS and milConnect

Technical Support: 800-477-8227

Benefits Support: 800-538-9552

DMDC/DEERS FAQs

MHS GENESIS

800-600-9332 or DSN 312-838-3000

TRICARE Online (TOL) TOL Technical Support 

 

Dental and Pharmacy

TRICARE Dental Program (United Concordia)

CONUS50 United States, the District of Columbia, American Samoa, Guam, the Northern Mariana Islands, Puerto Rico, and the U.S. Virgin Islands Toll-Free: 844-653-4061

TDD/TTY: 711

OCONUSAreas outside of the 50 United States, the District of Columbia, American Samoa, Guam, the Northern Mariana Islands, Puerto Rico, and the U.S. Virgin Islands Toll-Free: +1-844-653-4060

Active Duty Dental Program (United Concordia) 

CONUS: 866-984-2337

OCONUS: +1-844-653-4058

addpcs@ucci.com

United Concordia ADDP Website

TRICARE Pharmacy Program (Express Scripts)

Beneficiary Technical Assistance: 877-363-1303

Website Technical Assistance: 800-711-5672

DOD.customer.relations@express-scripts.com

Express Scripts FAQs

 

Claims

TRICARE For Life Claims (Wisconsin Physician’s Service) Call 866-773-0404 Monday through Friday, 8 a.m. to 11 p.m. ET (TDD: 866-773-0405)

TFL Login Assistance

TFL Claims FAQs
East and West Region Claims

East Web Help Desk: 800-444-5445

West Web Help Desk: 800-440-3114

West EDI Provider Help Desk: 800-259-0264

Last Updated 11/21/2024