Technical Help
Having problems logging into a partner website? Find the right technical help contacts below.
Medical and General
| Health Net Federal Services (West) |
1-800-368-3665 (DS Logon support) 1-844-866-WEST (9378) (General Questions) |
|---|---|
| Humana Military (East) | 1-800-444-5445 Phone Shortcuts |
| International SOS (Overseas) | Your number depends on your location: http://www.tricare-overseas.com/contact-us/ Grievances, Complaints, and Compliments: TOPGlobalQualityAssu@internationalsos.com FAQs |
| DMDC/DEERS/milConnect | 1-800-477-8227 (Technical Support) 1-800-538-9552 (Benefits Support) FAQs |
| TOL (TRICARE Online) | |
| MHS GENESIS | Visit DS Logon - DMDC (osd.mil) and click on Need Support |
Dental and Pharmacy
| United Concordia (TRICARE Dental Program) | CONUS50 United States, the District of Columbia, American Samoa, Guam, the Northern Mariana Islands, Puerto Rico, and the U.S. Virgin Islands Toll Free: 844-653-4061 OCONUSAreas outside of the 50 United States, the District of Columbia, American Samoa, Guam, the Northern Mariana Islands, Puerto Rico, and the U.S. Virgin Islands Toll Free: 844-653-4060 United Concordia TDD/TTY service for the hearing impaired: 711 |
|---|---|
| United Concordia (Active Duty Dental Program) | CONUS: 1-866-984-2337 OCONUS: 1-844-653-4058 addpcs@ucci.com Website |
| Express-Scripts (Pharmacy) | 1-877-363-1303 (Beneficiary Technical Assistance) 1-800-711-5672 (Website Technical Assistance) DOD.customer.relations@express-scripts.com FAQs |
Claims
| Wisconsin Physician's Service (TRICARE For Life Claims) | 1-866-773-0404 Monday through Friday 7 a.m. to 10 p.m. CST 1-866-773-0405 (TDD) Login Assistance FAQs |
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| East and West RegionAlaska, Arizona, California, Colorado, Hawaii, Idaho, Iowa (excludes Rock Island arsenal area), Kansas, Minnesota, Missouri (except St. Louis area), Montana, Nebraska, Nevada, New Mexico, North Dakota, Oregon, South Dakota, Texas (southwestern corner including El Paso), Utah, Washington and Wyoming. |
1-800-444-5445 (East Web Help Desk) 1-800-440-3114 (West Web Help Desk) 1-800-259-0264 (West EDI Provider Help Desk) |
Last Updated 7/3/2023