Technical Help

Having problems logging into a partner website? Find the right technical help contacts below.

Medical and General

Health Net Federal Services (West)

1-800-368-3665 (DS Logon support)

1-800-440-3114 (Providers/Government Staff/Beneficiaries not using DS Logon)

1-844-866-WEST (9378) (General Questions)

Maintenance Schedule

Humana Military (East) 1-800-444-5445

Phone Shortcuts 
International SOS (Overseas) Your number depends on your location:
http://www.tricare-overseas.com/contact-us/

Grievances, Complaints, and Compliments: TOPGlobalQualityAssu@internationalsos.com

FAQs
DMDC/DEERS/milConnect 1-800-477-8227 (Technical Support)

1-800-538-9552 (Benefits Support)

FAQs
 TOL (TRICARE Online)

Technical Support

MHS GENESIS 1-800-600-9332 or DSN 312-838-3000

 

Dental and Pharmacy

United Concordia (TRICARE Dental Program) CONUS50 United States, the District of Columbia, American Samoa, Guam, the Northern Mariana Islands, Puerto Rico, and the U.S. Virgin Islands Toll Free: 844-653-4061
OCONUSAreas outside of the 50 United States, the District of Columbia, American Samoa, Guam, the Northern Mariana Islands, Puerto Rico, and the U.S. Virgin Islands Toll Free: 844-653-4060
United Concordia TDD/TTY service for the hearing impaired: 711
United Concordia (Active Duty Dental Program)  CONUS: 1-866-984-2337
OCONUS: 1-844-653-4058

addpcs@ucci.com
Website
Express-Scripts (Pharmacy) 1-877-363-1303 (Beneficiary Technical Assistance)

1-800-711-5672 (Website Technical Assistance)

DOD.customer.relations@express-scripts.com

FAQs

 

Claims

Wisconsin Physician's Service (TRICARE For Life Claims) 1-866-773-0404
Monday through Friday 7 a.m. to 10 p.m. CST

1-866-773-0405 (TDD)

Login Assistance

FAQs
East and West Region 

1-800-444-5445 (East Web Help Desk)

1-800-440-3114 (West Web Help Desk)

1-800-259-0264 (West EDI Provider Help Desk)

Last Updated 10/19/2023