Two-Factor Authentication

Enhanced Security for Beneficiary Self-Service

We are adding more protection to your self-service log in process. This extra step will enhance security.

Existing Users

If you’re an existing self-service user, you will choose how you want to receive your security code when you log in. After logging in, you will choose between the following methods:

• Authenticator apps: Generates unique codes for verification
• SMS/text message: Sends a code to a registered mobile phone number
• Voice calls: An automated call prompts the user to enter a code or press a button.
• Email: A code sent to a registered email address

After logging in, visit your “Communication Profile” to make sure you have a valid email address on file. This will ensure you can successfully get authentication codes and notifications.

New to Self-Service?

Register for an account now! After registration is complete, you will be prompted to log in and complete set-up of your two-factor authentication delivery preference.

View FAQs