Home Delivery

The TRICARE Pharmacy Home Delivery is generally the least expensive way to fill prescriptions after military pharmacies. 

For costs information, visit Pharmacy Costs. 

Where do you live?

U.S. or U.S. Territories

TRICARE Pharmacy Home Delivery will ship to any address in the U.S. or U.S. territories, including APO/FPO addresses.

All Other Overseas Areas

  • You must use your APO/FPO address.
  • Use the embassy address if you’re assigned to an embassy and don’t have an APO/FPO address.
  • You can’t use private foreign addresses.
  • Medications requiring refrigerated packaging or that have pressurized dispensing devices won’t be shipped to APO/FPO/DPO addresses.
  • Home delivery isn’t available in Germany, Norway, and Saudi Arabia.
  • If you don’t qualify for home delivery, you’ll need to get your medication from a retail pharmacy and submit a medical claim with the overseas contractor for reimbursement.

Note: Home delivery to APO/FPO addresses is subject to local customs laws. Prescription drugs sent to APO/FPO addresses may be seized by customs authorities. If your prescription drugs are seized, contact Express Scripts at 877-363-1303. Or, look up your local Express Scripts toll-free number to find out other ways to get your prescription filled.

Certain Maintenance DrugsAny drug you take regularly for a chronic condition.

All beneficiaries except active duty service members must refill certain brand-name maintenance drugs through home delivery or at a military pharmacy. 

If you fill your certain maintenance drug at a network pharmacy:

  • One time: You’ll get a letter from Express Scripts telling you that you need to switch.
  • Two times: You’ll get another letter from Express Scripts about switching.
  • Three times: You’re responsible to pay 100% of the cost.

This rule doesn’t apply if you live outside of the U.S. or U.S. territories.

How To Register for Home Delivery

You have three easy ways to register for home delivery.

  • After you register online or by phone, your provider will need to send your prescriptions to Express Scripts to be filled.
  • You should ask your provider to write the prescription for the maximum supply allowed, which is 90 days for most drugs.

Online

You can register online for each eligible family member. You’ll have online access to your account, and general information on health and prescription drugs.

Phone

You can call 877-363-1303 (TDD/TTY: 877-540-6261)

Mail

You can download the home delivery order form and mail it to:

Express Scripts, Inc.
P.O. Box 52150
Phoenix, AZ 85072-2150

Also include:

We deliver most prescriptions filled through home delivery in less than a week.

Sometimes your prescription can’t be filled because we need clarification. In these cases, Express Scripts will contact you or your provider.

  • Return the call within two business days.
  • If you don’t, Express Scripts will send you a letter explaining why the prescription wasn’t filled.

To avoid problems, you can:

  • Ask your provider to e-prescribe your prescription drugs. Electronic prescriptions are less likely to have missing or unreadable items.
  • Clearly write your name, sponsor ID number, and birthdate on the back of the prescription if you fill it by mail.
  • If Express Scripts calls you, call them back within two business days. Customer service staff is available 24/7.

Home Delivery Refills

You can order prescription refills online, by phone, or by mail. You can also set up auto-refills, but you’ll need to approve them in your account before your drugs are dispensed.

Online
  • Visit the Express Scripts TRICARE website
  • Sign in or activate your online account. This will make future visits fast and easy.
  • With your online account, you can:
    • Order refills.
    • Check your order status.
    • Get help with cost-effective choices.
    • Look up general information about prescription drugs and health conditions.

Phone
  • Call 877-363-1303
  • Have this information ready:
    • Your sponsor’s ID number
    • Your prescription number
    • Credit card

Mail

When you got your first prescription, Express Scripts included a Prescription Refill form. Fill out this form and mail it to:

Express Scripts, Inc.
P.O. Box 52150
Phoenix, AZ 85072-2150

Also include:

  • Your prescription number on the form
  • Your payment. If you already have a credit card on file, your card will be billed automatically.

Switch Retail Prescriptions to Home Delivery

If you aren’t already using TRICARE Pharmacy Home Delivery for your maintenance drugs, now is the time to switch.

TRICARE Pharmacy Home Delivery is safe and easy to use. You can even use it when you’re traveling or if you move.

  • Get up to a 90-day supply for most prescription drugs.
  • Request refills online, by phone, or by mail.
  • Recommended for prescriptions you take regularly

Switch your prescriptions from network pharmacies to home delivery. There are several easy ways to switch to home delivery:

Your first shipment will usually arrive within two weeks.

Non-Covered Drugs

When a drug isn’t covered by TRICARE, Express Scripts will send you a letter and return your prescription.

If you aren’t sure if your prescription is covered, you can:

Learn more about non-covered drugs.

If you feel there is an error with your prescription return or denial, call 877-363-1303 to speak to a patient care advocate.

TRICARE Home Delivery
If you’re a TRICARE Pharmacy beneficiary, you have the option to get a 90-day supply of your prescription delivered to you. Visit www.militaryrx.express-scripts.com/home-delivery to get more details on TRICARE Pharmacy Home Delivery service.

Quantity limits vary by type of pharmacy:

Exceptions can be made if your provider establishes medical necessity.

Are you an active duty family member enrolled in TRICARE Prime Remote in the U.S.?

Starting on Feb. 28, 2026, you have no copayments for covered drugs filled through TRICARE Pharmacy Home Delivery and TRICARE retail network pharmacies.

Learn more about pharmacy costs.

Last Updated 1/26/2026