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Also, you have until April 30 to set up your payment info if you pay by EFT, credit card, or debit card. This is for TRICARE Prime, TRICARE Select, TYA, TRS, and TRR plans. If you miss this deadline, you will be disenrolled back to Jan. 1. Visit www.tricare.mil/west today.
Need technical help? Visit milConnect or contact DMDC at 800-538-9552.
Looking for the TRICARE Online Patient Portal? The TRICARE Online Patient Portal was decommissioned on April 1, 2025. Beginning April 1, if you want your legacy health records, you'll need to request a physical copy from your military hospital or clinic's records management office. To do this, you'll need to complete a request form in person, and then return at a later designated time to pick up the records.
The MHS GENESIS Patient Portal replaced the TOL Patient Portal. The MHS GENESIS Patient Portal allows you to access your EHR 24/7. You can also book and cancel appointments, request prescription refills and renewals, see clinical notes and certain test results, and exchange secure messages with your military healthcare team. The change from TOL to MHS GENESIS eliminates the need to maintain two systems and streamlines EHR management.
At the time of decommissioning, the MHS GENESIS Patient Portal will not contain your legacy EHR from the TOL Patient Portal.
Your provider will have access to view your EHR for use in providing care.
You can request a physical copy of your legacy paper-based and electronic records from your military hospital or clinic. To do this, you’ll need to complete a request form in person, and then return at a later designated time to pick up the records. Beginning April 1, if you want your legacy EHR, you’ll have to follow this process.
No. At the time of decommissioning, your legacy EHR will not automatically transfer to MHS GENESIS.
The decommissioning of the TOL Patient Portal will have no effect on your ability to file a claim with the Department of Veterans Affairs since providers will still have access to view your EHR.
