Patient Portal Outages

  • There may be times when the Secure Patient Portal is unavailable due to scheduled maintenance or technical problems. 
  • You can complete actions that you usually complete on the Secure Patient Portal in other ways. 

Refill and Check the Status of Your Prescriptions

To refill and check the status of your prescriptions at your military pharmacy:

Schedule or Cancel Appointments

Please call the Central Appointments Line at your military hospital or clinic to schedule, change, or cancel appointments for yourself or family members. To find the right phone number to call:

Note: You won’t get appointment reminders via email or text message while the patient portal is down. 

View or Download Your Personal Health Data

While the Secure Patient Portal is down, you won’t be able to view or download your personal health data. If you need specific information, please contact your provider or his staff directly. To find the right phone number to call:

Last Updated 4/8/2024