UPDATE: On Sunday, November 3rd, DMDC/DEERS Support Office restored eligibility for beneficiaries that were affected by the data transfer issues. If you were affected by this, please call the DMDC/DEERS Support office at 800-538-9552 to confirm your eligibility.
Nov. 1, 2024: During a transfer of data, some beneficiaries were inadvertently dropped from DEERS which resulted in loss of TRICARE eligibility. If you experience trouble accessing health care before this situation is resolved, please contact your TRICARE contractor for assistance.
Secure messaging lets you talk privately with your health care team via email. With secure messaging, you can:
Ask questions and get non-emergency health care advice
Request referrals
Ask your doctor to renew your prescriptions
To access secure messaging: Log in to the MHS GENESIS patient portal
Click on "Messaging" in the top option bar
Click on “Inbox” in the left-side column, and select “Send a Message” to create a message to your Primary Care Provider/PCM
MHS GENESIS Secure Messaging FAQs
You can exchange messages with your healthcare team, ask questions, and get non-emergency healthcare advice.
To access secure messaging:
• Login to the MHS GENESIS patient portal.
• Click on “Messaging” in the top option bar.
• Click on “Inbox” in the left-hand column.
• Select “Send a Message” to create a message to your healthcare team.
Yes, the MHS GENESIS patient portal has replaced the TRICARE Online patient portal as the new electronic health record. It’s being used at all military hospitals and clinics.
Messages sent through the TRICARE Online patient portal will be available until the portal is fully decommissioned. Once decommissioned, you will no longer have access to the messages sent via the TRICARE Online patient portal.
You can get IT support from our 24/7 Global Service Center at 800-600-9332. If you have a Common Access Card, or CAC, you can chat or email through our online services portal.
For questions on accessing the patient portal through DS Logon, please visit https://myaccess.dmdc.osd.mil/identitymanagement or contact DMDC at 800-368-3665.
