Secure Messaging

Why waste time with unnecessary office visits and telephone calls?  Instead, you can send a secure email message to your doctor or the health care team anytime, anywhere.

What is Secure Messaging?

Secure messaging lets you talk privately with your doctor or the medical staff via email. With secure messaging, you can:

  • Ask questions and get non-emergency health care advice
  • Request appointments and referrals
  • Ask your doctor to renew your prescriptions
  • Request copies of labs and other test results
  • Find health education information about a variety of topics including links to doctor-recommended information and sites

Most military hospitals and clinics offer secure messaging, but not all providers and health care teams participate.

  • Contact your military hospital or clinic to see if your provider is online
  • Once registered, log in to the TRICARE Online (TOL) Patient Portal or MHS GENESIS.
  • Click on "Secure Messaging"
  • Begin sending secure emails to your health care team

Log in to your Secure Patient Portal

If your military hospital or clinic uses TOL, click here to log in: >>TRICARE Online

If your military hospital or clinic uses MHS GENESIS, click here to log in: >>MHS GENESIS

Not sure which portal your military hospital or clinic uses? Visit their website here: >>Military Hospitals and Clinics
Once there, click “Patient Portal” in the top right-hand corner of the homepage. You’ll be directed to the correct portal, either TOL or MHS GENESIS.

Last Updated 1/13/2022