Mental Health

As part of the Telemedicine benefit, your regional contractor has established a network of providers who can evaluate, treat, and refer you as necessary. Telemedicine can be done using live audio and video or audio-only services.

Referrals and Pre-Authorization

As with any behavioral health care received from a TRICARE network provider, active duty service members will need a referral before getting care under the Telemental Health Care benefit. TRICARE Prime active duty family members and retirees don't need a referral or authorization to set an online care appointment with a distant provider.

To Request Telemental Health Services

• In the East Region, call Humana Military at 1-800-444-5445.
• In the West Region, contact Health Net at 1-844-866-9378.
• Overseas, call International SOS using your country-specific toll-free number at www.tricare-overseas.com.

If you're using TRICARE For Life, follow Medicare's guidance on telehealth.