Mental Health

As part of the telemedicine benefit, your regional contractor has established a network of providers who can evaluate, treat, and refer you as necessary. Telemedicine can be done using live audio and video or audio-only services.

Referrals and Pre-Authorization

As with any behavioral health care received from a TRICARE network provider, active duty service members will need a referral before getting care under the telemental health benefit.

TRICARE Prime active duty family members and retirees don’t need a referral or authorization to get telemental health care.

To Request Telemental Health Services

• East Region: Call Humana Military at 800-444-5445.
• West Region: Call Health Net Federal Services at 844-866-9378.
• Overseas: Call International SOS using your country-specific toll-free number.

Are you using TRICARE For Life? Follow Medicare’s guidance on telehealth.