Grievances

To file a grievanceYou can file a grievance when:
- You have a complaint about the quality of care you received,
- A provider or facility behaved inappropriately, or
- You have any other non-appealable issue.
The grievance may be against any member of your health care team. This includes your TRICARE doctor, your contractor, or a subcontractor., mail a written complaint to the appropriate contractor (see below) and include the following:

  • Your name, address and telephone number
  • Your Sponsor's Social Security number, or Department of Defense Benefits Number 
  • Your date of birth
  • Your signature
  • A description of the issue or concern that must include:
    • Date and time of the event
    • Name of the provider(s) and/or person(s) involved
    • Location of the event (address)
    • The nature of the concern or complaint
    • Details describing the event or issue
    • Any appropriate supporting documents

Note: If you are filing a grievance on behalf of a dependent, provide the dependent's information, as well as your own in the grievance.

Your Region or Plan:  Steps to Filing a Grievance: 
East Region  Mail your complaint to Humana Military:

Regional Grievance Coordinator
Humana Military
8123 Datapoint Drive Suite 400
San Antonio, TX 78229
West Region 

Mail or fax your complaint to Health Net:

Health Net Federal Services, LLC
Grievances
P.O. Box 8128
Virginia Beach, VA 23450-8128

Fax: 1-844-802-2531
Overseas  Mail or email your Universal Grievance and Complaint Form to International SOS:

International SOS Assistance, Inc.
Reconsideration/Grievance Department
P.O. Box 11570
Philadelphia, PA 19116 USA

Email: TOPGlobalQualityAssu@internationalsos.com 

>>Learn More about the Overseas Grievance Process 
TRICARE For Life  U.S. and U.S. Territories:
Mail your complaint to Wisconsin Physicians Service:

WPS-TRICARE For Life Grievances
P.O. Box 8974
Madison, WI 53708-8974

All Other Overseas Areas:
Mail or email the Universal Grievance and Complaint Form to International SOS:
             

International SOS Assistance, Inc.
Reconsideration/Grievances Department
P.O. Box 11570
Philadelphia, PA 19116 USA 

Email: TOPGlobalQualityAssu@internationalsos.com 
Pharmacy  If you have a complaint about pharmacy provider, send it to Express Scripts by either:
  1. Calling 1-877-363-1303
  2. Email:  DOD.customer.relations@express-scripts.com
  3. Mail a letter to:

Express Scripts, Inc.
P.O. Box 52150
Phoenix, AZ 85072-2150

If you have a complaint about home delivery or other services provided by Express Scripts, send a written complaint to:

Defense Health Agency
Pharmaceutical Operations Directorate
7700 Arlington Boulevard, Suite 5101
Falls Church, VA  22042-5101 
Active Duty Dental Program  Mail or fax the Grievance Form to United Concordia:

United Concordia
ADDP Grievances
4401 Deer Path Road, DP-4J
Harrisburg, PA 171110-3907 

Fax: 1-717-260-7168 
TRICARE Dental Program 

Mail your Grievance Form to: 

United Concordia
TRICARE Dental Program - Grievances
1800 Center Street
Camp Hill, PA 17089
Fax: 717-260-7168

Last Updated 10/24/2024