Telemental Health Services
As part of the Telemedicine benefit, your regional contractor has established a network of providers who can evaluate, treat, and refer you as necessary. Telemedicine can be done using live audio and video or audio-only services.
Referrals and Authorization
As with any behavioral health care received from a TRICARE network provider, active duty service members will need a referral before getting care under the Telemental Health Care benefit. TRICARE Prime active duty family members and retirees don't need a referral or authorization to set an online care appointment with a distant provider.
To Request Telemental Health Services
- In the East Region, call Humana Military at 1-800-444-5445; >>Learn More
- In the West Region, contact Health Net at 1-844-866-9378; >>Learn More
- Overseas, call International SOS using your country-specific toll-free number at www.tricare-overseas.com.
If you're using TRICARE For Life, follow Medicare's guidance on telehealth.
This list of covered services is not all inclusive. TRICARE covers services that are medically necessaryTo be medically necessary means it is appropriate, reasonable, and adequate for your condition. and considered proven. There are special rules or limits on certain services, and some services are excluded.
Last Updated 8/18/2023