Proof of Payment for Overseas Claims

You must send proof of payment with all overseas claims, including claims for care received when traveling overseas.

Sending Proof of Payment

If you paid the provider directly, write the amount paid at the top of the TRICARE claim form—Patient’s Request for Medical Payment (DD Form 2642). Also include the following:

• an itemized bill or invoice
• diagnosis describing why the medical care is needed
• an explanation of benefits from your other health insuranceHealth insurance you have in addition to TRICARE, such as Medicare or an employer-sponsored health insurance. TRICARE supplements don’t qualify as "other health insurance." (if applicable) 

Send any of the following items along with the provider’s invoice or bill as proof of payment (based on the guidelines below):

• cancelled check
• credit card receipt
• electronic funds transfer receipt  

You may have to send additional proof to process your claim. For example, if you paid the provider with cash, you may have to show proof of the cash withdrawal from your financial institution.

Guidelines for Proof of Payment Requirements

To avoid unnecessary delays, please follow the guidelines below.

Beneficiary-Paid Amount	What is Needed for Proof of Payment
Health Care Claims for Less Than $1,000	If the provider invoice/bill clearly identifies the amount you paid to the provider, then the provider invoice/bill is acceptable as the proof of payment. If the provider invoice/bill does not clearly identify the amount you paid to the provider, then you must include a copy of your cancelled check, credit card receipt, or electronic funds transfer to show proof of payment.
Health Care Claims for $1,000 or More	A copy of your cancelled check, credit card receipt or electronic funds transfer to show proof of payment.
Pharmacy Claims for Less Than $1,000	A copy of pharmacy invoice/bill with the list of prescribed drug(s) is acceptable as the proof of payment.
Pharmacy Claims for $1,000 or More	A copy of your cancelled check, credit card receipt or electronic funds transfer to show proof of payment.
Bundling Claims	If you are bundling more than one claim on a single claim form, you must submit a proof of payment for each service. Each individual claim will be reviewed as if it was submitted separately, based on these guidelines. Any items that do not have proof of payment will be returned to you for further documentation.

Questions about Proof of Payment Requirements 

If you have questions about proof of payment, submitting claims or about the status of a claim you’ve already submitted, please e-mail or call your TRICARE Oversea Program Regional Call Center.  If calling, press Option 2 for claims assistance.

Eurasia-Africa	tricarelon@internationalsos.com +44.20.8762.8384 1.877.678.1207 (toll-free from U.S.)
Latin America & Canada	tricarephl@internationalsos.com 1.215.942.8393 1.877.451.8659 (toll-free from U.S.)
Pacific-Singapore	sin.tricare@internationalsos.com +65.6339.2676 1.877.678.1208 (toll-free from U.S.)