Patient Portal Outages

There may be times when the secure patient portal is unavailable due to scheduled maintenance or technical problems. 

You can complete actions that you usually complete on the secure patient portal in other ways. 

Refill and Check the Status of Your Prescriptions

To refill and check the status of your prescriptions at your military pharmacy:

1. Search for your military hospital or clinic online.
2. Click on your facility’s page.
3. You’ll find the pharmacy phone number and hours of operation.

Book, Change, or Cancel Appointments

You can call the Central Appointments Line at your military hospital or clinic to book, change, or cancel appointments for yourself or family members.

To find the right phone number to call:

1. Search for your military hospital or clinic online.
2. Click on your facility’s page.
3. You’ll find the “Making an Appointment” phone number right below the chart.

Note: You won’t get appointment reminders via email or text message while the patient portal is down. 

View or Download Your Personal Health Data

While the secure patient portal is down, you won’t be able to view or download your personal health data. If you need specific information, contact your provider or their staff directly.

To find the right phone number to call:

1. Search for your military hospital or clinic online.
2. Click on your facility’s page.
3. You’ll find the “Main Phone” number in the chart at the top of the page.
4. Call the main phone number and ask them to connect you to your clinic.

If you need your prescription history, you can also check with Express Scripts.