Changes

• If you pay for your TRICARE coverage via military pay system allotment and you’re pleased with your current plan, you don’t need to take any action. You’ll remain enrolled in your existing health plan.
• If you live in a state that’s staying in the East Region, you don’t need to take any action.
• If you live in the new West Region, AND you pay for your TRICARE coverage via bank electronic funds transfer, debit card, or credit card, you need to provide your payment information to TriWest. More details on that process are available further below under “Payment Information.” However, you DON’T need to re-enroll in your plan.

• Arkansas
• Illinois
• Louisiana
• Oklahoma
• Texas
• Wisconsin 

Yes. If you currently pay your enrollment fees or premiums by bank electronic funds transfer or recurring credit or debit card payments, you need to provide your payment authorization to TriWest. Payments with the current contractor end Dec. 31, 2024. TriWest won’t charge your payment until Jan. 1, 2025.

To update your EFT, credit card or debit card authorization, visit https://tricare.mil/About/Regions/West-Region to find links to the following payment options:

• Option 1: Set up automatic payments securely online. Select “New User? Sign up now” under the blue “Sign in” button, verify your email address, and complete the secure forms.
• Option 2: Download the Automatic Monthly TRICARE Payment Set Up Request form. Complete the form and mail it to the address on page 2.

If you currently pay your enrollment fee or premium by military pay system allotment, you don’t need to do anything. Those transactions will automatically transfer to TriWest.

No, if you live in the U.S., you will not be able to make TRICARE plan changes on the BWE portal in milConnect from Oct. 25 through Dec. 31, 2024.

You have two options to make changes: 

1. Call your regional contractor: 
   • East Region: Humana Military, 800-444-4554 
   • West Region (including the six states moving to West Region): TriWest, 888-TRIWEST (888-874-9378).
2. Download the appropriate enrollment form and fax or mail the completed form to your regional contractor.

No. If you’re an overseas beneficiary, you may still use BWE if you’re enrolled to a TRICARE Overseas health plan. 

If you live in the East Region, your scheduled care won’t be affected. 

If you live in the East Region, check the Humana Military provider directory. If you live in the new West Region, check the TriWest provider directory.

No. Your copayments or cost-shares don’t change due to the new T-5 contracts. Your personal out-of-pocket costs depend on your TRICARE plan and whether your provider chooses to stay in the TRICARE network as a network, non-network/participating, or non-network/non-participating provider.