| Changes to TRICARE on Jan. 1, 2025 |
New TRICARE contracts will start on Jan. 1, 2025. The changes will improve the delivery, quality, and cost of your health care services. This includes:
- Better access to telehealth appointments
- More efficient referral transfers between the two regions
- Greater access to highly specialized medical and surgical care (such as organ transplants)
- Improved choice, including virtual value network tools that will help you quickly identify providers with best outcomes
In addition, the following states are moving from the East Region to the West Region:
- Arkansas
- Illinois
- Louisiana
- Oklahoma
- Texas
- Wisconsin
In the East Region, Humana Military will remain the contractor. In the West Region, TriWest Healthcare Alliance will replace Health Net Federal Services.
Important actions for you to take:
- Before Oct. 25, check your DMDC/DEERS account to confirm that your information is current.
- If you're in the West Region, or in a state above that’s moving to the West Region:
- Update your payment information with TriWest if you pay by credit card or bank transfer.
- Check if your providers are in the TriWest network (available at tricare.mil/west starting Nov. 11).
- Sign up for email alerts to get news about the new TRICARE T-5 contract.
From Oct. 25 to Oct. 27 there will be scheduled enrollment freeze for all beneficiaries.
From Oct. 28 to Dec. 31, 2024, you won’t be able to make TRICARE plan changes on the Beneficiary Web Enrollment portal in MilConnect. To make Open Season changes during this period, you can:
- Send to your regional contractor
- Call your regional contractor
- East Region:
- Humana Military 800-444-4554
- West Region (including 6 states moving to West Region):
- TriWest Healthcare Alliance – Call center available after Nov. 11 for Open Season changes
- Health Net Federal Services 844-866-9378 (for changes not related to Open Season)
This contract change won’t affect how you get care if you live overseas.
Q&A: What to Know as New TRICARE Contracts Begin in 2025
Frequently Asked Questions
In the West region? Have you received an email or letter from TriWest Healthcare Alliance to set up your enrollment fees or premium payments? Learn more
|
