Appointments, Immunity, and Scams: COVID-19 Myths vs. Facts


military getting care during covid19

Update: There's new information available on how TRICARE covers COVID-19 tests. Visit Coronavirus Testing Coverage to learn more.

Are you wondering how to access health care during COVID-19? Do you have questions about developing immunity, or how to respond to TRICARE scams? Get help using TRICARE resources, FAQs, and read these “myths vs. facts.”

MYTH: Beneficiaries can’t book military hospital or clinic appointments for routine care during the COVID-19 pandemic.

FACT: Providers are ready to meet your health care needs. You can get the care you need using telehealth by scheduling:

  • Virtual telephone,
  • Video, or
  • In-person visits.

Contact your provider by calling your local military hospital or clinic appointment line. You can also schedule an appointment directly through secure messaging with your health care team using the TRICARE Online Patient Portal.

MYTH: A positive antibody test means that an individual is now immune to the virus.

FACT: As of now, this information is unknown. Researchers are working to understand COVID-19 immunity. According to the Centers for Disease Control and Prevention, antibody test results are especially important for detecting previous infections when a patient experienced few or no symptoms.

MYTH: I can’t do anything about the increased online fraud related to COVID-19.

FACT: According to the Department of Homeland Security, you can help defeat online criminals in a number of ways:

  • Always select strong passwords
  • Update them often
  • Don’t reuse passwords for multiple sites

Don’t open emails or attachments from people you don’t know—and never respond to them. Emails that request your personal information are almost always fake. Government agencies and major U.S. companies don’t send personal information over email. For your military health needs, use the TRICARE health contractors sites and those with “.mil” or “.gov” domains. No one from TRICARE will ever contact you to sell a product or medication. If you’re contacted by phone or email and suspect fraudulent activity, you can help others from being targeted by reporting it. If you’re concerned about fraud related to your military health benefits, visit

Consider sharing Myth vs. Fact infographics and spread the truth, not the virus. And for more myths vs. facts, check out ones on pharmacy options, military hospitals and clinics, and blood donation and testing. Stay safe and learn more about COVID-19.

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At the time of posting, this information is current. Visit or TRICARE COVID Guidance for the most current COVID-19 information.

Last Updated 10/14/2021