My prescription was denied at my retail pharmacy, what do I do?
Call Express-Scripts, Inc. (Express Scripts), the pharmacy contractor. They will explain why it denied and what you can do to get it filled.
Some common reasons for prescription denials are:
- You aren’t TRICARE-eligible
- You exceeded the retail refill limit for your maintenance drug
- You didn't use step therapy
- You refilled to soon
- Quantity limit
- You need prior authorization
- TRICARE doesn't cover your drug
Search the TRICARE Formulary Search tool to find information about the requirements for your prescriptions.
Contact Information
Pharmacy Contractor (Express Scripts)
1-877-363-1303
http://www.express-scripts.com/tricare
DOD.customer.relations@express-scripts.com
Last Updated 3/29/2024