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How do I file an appeal for my denied dental claim?

 

Follow the instructions on your dental explanation of benefits (DEOB) or determination letter for your denied claim. In most cases, you must file your appealThe action you take if you don’t agree with a decision made about your benefit. within 90 days from the date on your DEOB or determination letter. Send your appeal to the dental contractor for your program. See below for the address.

 

 

 Dental Program Address For  Help
 Active Duty Dental Program United Concordia Companies, Inc.
ADDP Unit—Appeals
P.O. Box 69430
Harrisburg, PA 17106-9430

Note: You may file an appeal online by completing the online appeal form.

DTF-referred Care

Remote Care
 TRICARE Dental Program

United Concordia
TRICARE Dental Program
P.O. Box 69450
Harrisburg, PA 17106

Fax:
1-717-635-4565 (CONUS50 United States, the District of Columbia, American Samoa, Guam, the Northern Mariana Islands, Puerto Rico, and the U.S. Virgin Islands)
1-844-827-9926 (OCONUSAreas outside of the 50 United States, the District of Columbia, American Samoa, Guam, the Northern Mariana Islands, Puerto Rico, and the U.S. Virgin Islands toll-free)
1-717-635-4520 (OCONUS toll)

Note: You may file an appeal online by completing the online appeal form.

Appeal Levels

TDP Benefit Book
 Federal Employees Dental and Vision Insurance Program (FEDVIP) If you enrolled in a FEDVIP plan, you must follow your FEDVIP dental plan’s rules for filing an appeal. Call your FEDVIP dental plan for information.


Contact Information
Active Duty Dental Program Contractor (United Concordia)
1-866-984-2337
https://secure.addp-ucci.com/ddpddw/
addpdcf@ucci.com

TRICARE Dental Program (United Concordia)
CONUS: 844-653-4061
OCONUS Toll Free: 844-653-4060
OCONUS Toll: 717-888-7400
https://www.uccitdp.com/dtwdws/member/landing.xhtml

Last updated: 2/22/2024

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Last Updated 3/29/2024