Customer Service Community Directory

Search Tips When using Search by Location:
  • Select the country or state(s) where you are looking for help.
  • The default search includes both benefits and debt collections help.
  • The results first list customer service staff for the country or state you selected (if available). Additional staff for the same region(s) show below those results.
When using Search by Keyword:
  • Enter part or all of the base/post, clinic/hospital, or customer service staff name in the field. Possible search options will appear as you type.
  • To search for a phrase, enter the words in order (e.g. army health clinic).

The directory helps you connect with a Beneficiary Counseling and Assistance Coordinator (BCAC), Debt Collection Assistance Officer (DCAO), or other member of the customer service community. If you have questions or issues specific to a single clinic or hospital, contact someone listed for that facility. You may contact any customer service community representative for general TRICARE issues.

Search by Location

(BCAC) Beneficiary Counseling and Assistance

A Beneficiary Counseling and Assistance Coordinator (BCAC) educates beneficiaries and helps them with TRICARE-related eligibility, enrollment, referrals/authorizations, and claims processing questions. This term also refers to others in the customer service community who help military health system beneficiaries (e.g., Health Benefits Advisors, Family Support Staff, Health Systems Specialists, and Patient Advocates).

(DCAO) Debt Collection Help (DCAO)

A Debt Collection Assistance Officer (DCAO) assists with confirmed debt collection due to unpaid TRICARE claims.

Note: The debt must be in collections or listed on your credit report.


Search by Keyword

This directory may change. If you're a member of the customer service community, you can add or update your information.

Last Updated 10/2/2020