Appeals Addresses

Office/Contractor Appeals Address
Defense Health Agency

Defense Health Agency
Appeals, Hearings and Claims Collection Division
16401 E. Centretech Parkway
Aurora, CO 80011-9066
East Region

Pre-Authorization Appeals
Humana Military Appeals
P.O. Box 740044
Louisville, KY 40201-9973
West Region (For care received through Dec. 31, 2024)

Health Net Federal Services, LLC
Claims Appeals
P.O. Box 8008
Virginia Beach, VA 23450-8008

Fax: 1-844-802-2527
West Region (For care received starting Jan. 1, 2025) TRICARE West Region Appeals
P.O. Box 2130
Virginia Beach, VA 23450

Fax: 866-852-1994
Overseas

International SOS Assistance, Inc.
Reconsideration/Grievances Department
P.O. Box 11570
Philadelphia, PA 19116 USA

TRICARE For Life (U.S. & Territories)

U.S. and U.S. Territories:
WPS-TRICARE For Life
Attn: Appeals
P.O. Box 7490
Madison, WI 53707-7490

All Other Overseas Areas:
International SOS Assistance, Inc.
Reconsideration/GrievanceYou can file a grievance when:
- You have a complaint about the quality of care you received,
- A provider or facility behaved inappropriately, or
- You have any other non-appealable issue.
The grievance may be against any member of your health care team. This includes your TRICARE doctor, your contractor, or a subcontractor. Department
P.O. Box 11570 Philadelphia, PA 19116 USA

Email: TOPGlobalQualityAssu@internationalsos.com 
Pharmacy

Express Scripts, Inc.
P.O. Box 60903
Phoenix, AZ 85082-0903

Last Updated 12/20/2024