Who do I contact when I have a billing question?

 

It depends on what the bill is for (medical, dental, or pharmacy services). After you visit a doctor, dentist, or pharmacy, you get an Explanation of Benefits (EOB). You get:

• A medical EOB for a medical visit.
• A Dental Explanation of Benefits (DEOB) for a dental visit.
• A prescription drug EOB for a pharmacy visit.

EOBs aren’t bills. It's an itemized statement that shows how TRICARE paid on your claim and what you owe your provider (if anything). If you get a bill from a provider, check your EOBs and DEOBs to see if you owe the provider. If you still have questions after you review your EOB or you don’t have an EOB for the bill you got, call your TRICARE contractor.

Contact Information
East Region Contractor (Humana Military)
1-800-444-5445
https://www.humanamilitary.com/

West Region Contractor (Health Net Federal Services, LLC)
1-844-866-9378
https://tricare-west.com/

TRICARE Dental Program (United Concordia)
CONUS: 844-653-4061
OCONUS Toll Free: 844-653-4060
OCONUS Toll: 717-888-7400
https://www.uccitdp.com/

TRICARE Overseas (including U.S. Territories) International SOS (Overseas Contractor)
Country-Specific Toll-Free Numbers
https://www.tricare-overseas.com/