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Facility Information

West Point

Keller Army Community Hospital
900 Washington Road
West Point, NY 10996-1197

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Facility Website

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Main Phone: 1-845-938-5169

Hours: 7:00 a.m. - 5:00 p.m.
Check our website for training closure times and training holidays:

Making an Appointment

Phone Number: 1-845-938-7992

Public Information: Toll free number: 1-800-552-2907
Be sure to ask what building your appointment is in.
Please allow enough travel and parking time in order to check in 15 minutes prior to your appointment.
Except for Federal holidays, the Keller Appointment Center is open Monday - Friday from 7:00 a.m. - 4:30 p.m. During inclement weather, check the status of roads around West Point by calling 1-845-938-7000.

You may be able to make an MTF appointment online. Learn More >>

Additional Information

Advice Line: Call the Nurse Advice Line at 1-800-874-2273 and select Option 1 to speak with a nurse who can answer health-related questions and provide advice. If you are instructed to seek urgent care, ask for the location and phone number for the nearest network urgent care center. ALWAYS record and retain the Encounter Number (ECN); it will come in handy if the claims are denied for no referral/authorization.

After Hours Care: If you are within 40 miles of West Point, call the Keller Appointment Center or use TRICARE Online to book an appointment with your primary care manager (PCM). If you are TDY or on leave, request an out of area referral from your PCM (during normal clinic hours) and verfiy authorization by calling Health Net Federal Services (877-874-2273) before receiving urgent care from a TRICARE network provider. You can also call the Nurse Advice Line (see "Do you have a medical advice line?" above.

In Case of an Emergency: If you have an emergency, go to the nearest emergency room or call 911. To learn more, visit If you are admitted to a civilian hospital, report the admission within 24 hours to Health Net Federal Services at 1-877-874-2273.


  • Audiology / Speech Pathology
  • Clinical Psychology
  • Community Health
  • Dermatology
  • Dietetics
  • Emergency Services
  • Family Medicine
  • Immunizations
  • Internal Medicine
  • Mental Health
  • OB/GYN
  • Obstetrics and Newborn Services
  • Occupational Health
  • Ophthalmology
  • Optometry
  • Orthopedics
  • Otolaryngology (ENT)
  • Pediatrics
  • Physical Therapy
  • Podiatry
  • Population Health (wellness)
  • Psychiatry
  • Psychology
  • Social Work
  • Substance Abuse
  • Surgery


Phone: 1-845-938-2271/3812

Pharmacy Hours: 8:00 a.m. - 5:00 p.m.
Closed for training each Thursday from 1:30 p.m. - 3:30 p.m.

Pharmacy Information: For refills, calll 1-845-938-2527 or 1-800-552-2907
Saturday Refill Pick Up: 8:00 a.m. - 12:00 p.m.
Saturday Full Service: 10:00 a.m - 12:00 p.m.

Accepts electronic prescriptions from civilian providers.

Drug Take Back Options
If you need to dispose of any drugs or controlled substances, you can:

  • Drop them in a secure receptacle
Order Refills Online

Last Updated 7/13/2020