Manage Your Health Care Information With Beneficiary Self-Service (East Region)

This article contains information specific to beneficiaries living in the East RegionAlabama, Arkansas, Connecticut, Delaware, the District of Columbia, Florida, Georgia, Illinois, Indiana, Iowa (Rock Island area), Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Mississippi, Missouri (St. Louis area), New Hampshire, New Jersey, New York, North Carolina, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas (excluding El Paso area), Vermont, Virginia, West Virginia, and Wisconsin.. Check the map to find your region.

Humana Military’s beneficiary self-service portal is an online tool that gives you a quick way to access your health care information. After creating an account, you can log in at any time, find information, and manage tasks.

Here are some top features of the beneficiary self-service portal that make it easier to manage your health care journey.

Verify eligibility

Your benefits and plan options will vary depending on whether you’re a sponsor (active duty, retired, National Guard, or Reserve) or a family member registered in the Defense Enrollment Eligibility Reporting System (DEERS).

Start a chat or send a secure message

When logged in to self-service, you can start a chat session with Humana Military’s customer service representatives or send a secure message. The customer service representatives are available Monday to Friday, 8 a.m. to 6 p.m. ET. Follow these easy steps for how to use secure messaging. You can use secure messaging 24/7.

Make a payment

You can pay your current amount due and view your billing summary when making a payment.

View your claims and explanations of benefits (EOB)

Find information on how to file claims, appeals, and grievances, and check status of claims. You can see claims for a sponsor and any family members. View the status, date of service, and number for any associated claim. Watch this video to learn how to view claims and EOBs.

Check your referral status and view authorizations

You can view your referrals and pre-authorizations, check their status, view, and print your referral letters, and more. Watch this short video to learn how to view and manage referrals and pre-authorizations.

Update your communication preferences

You can add or update your email address or phone number, opt-in to receive text message alerts, and manage your communications all in one place. This video will show you how to manage your profile.

How do I create an account to use beneficiary self-service?

Follow the steps below or download the self-service guide with instructions.

• Go to Humana Military, click “Log in” at the upper right corner, and choose the “Beneficiaries” box to register.
• Once on the “Log in” page, find “Register” under the “Log in” and “Continue with DS Logon” tabs. Review the privacy information on the next screen. Click “Continue” to proceed.
• Choose a “User ID” and enter your email address, then enter and confirm your chosen password. Once you have verified everything is correct, click “Continue.”
• Review the disclaimer page and choose “I agree” to obtain your self-service “User ID.”
• Check the email address you’ve submitted and click “Validate” to complete the registration process.

Register now to get all the benefits of self-service. If you have questions, reach out to Humana Military.