Secure Messaging

What is Secure Messaging?

Secure messaging lets you talk privately with your doctor or the medical staff via email. With secure messaging, you can:

  • Ask questions and get non-emergency health care advice
  • Request appointments and referrals
  • Ask your doctor to renew your prescriptions
  • Request copies of labs and other test results
  • Find health education information about a variety of topics including links to doctor-recommended information and sites

Most military hospitals and clinics offer secure messaging, but not all providers and health care teams participate.

  • Contact your military hospital or clinic to see if your provider is online
  • Once registered, log in to the MHS GENESIS 
  • Click on "Secure Messaging"
  • Begin sending secure emails to your health care team

Last Updated 12/5/2023