Coronavirus (COVID-19) Information

We continue to increase our precautionary measures to keep staff, patients and the community safe as we address COVID-19.

Please find the latest information below.

The Centers for Disease Control and Prevention (CDC) provides additional COVID-19 information and TRICARE also provide guidance. 

Information on best practices to self-quarantine, isolate at home, and disinfect.

Please Be Advised: Before Arriving at Any Medical Facility

If in the past two weeks you traveled to or from China, Italy, Iran, or South Korea, OR have had contact with individual(s) with known or presumptive COVID-19 and have any of the symptoms below, please contact your primary care clinic, urgent care clinic, or emergency department prior to entering ANY medical facility.  

If you are asymptomatic but have traveled to countries of concern noted below or have had contact with COVID-19, please self-quarantine until you get further guidance from your Primary Care Manager (PCM), local health department, or nurse advice line. 

Nurse Advice Line 24 hours a day, 7 days a week

1-800-TRICARE (1-800-874-2273), Option 1 

The North Carolina Coronavirus Hotline

1-866-462-3821

Service Updates

Womack Urgent Care Clinic 

The urgent care clinic at Womack Army Medical Center (WAMC) is now open Monday through Friday from 7:00 a.m. - 7:00 p.m.  This is a walk in clinic only.  The clinic is treating patients who have symptoms of COVID-19.  Patients that walk in will receive a mask and undergo medical treatment.  Please use the All American Expressway entrance to access the medical center.

Any patients that may have other non-COVID-19 medical issues, please call the appointment line at 910-907-2778 and request a virtual appointment.

Referrals and Authorizations Extended for 180 Days

In an effort to support access to care and reduce administrative burden for providers and beneficiaries, we have automatically extended certain outpatient referrals and authorizations an additional 180 days from the expiration date. The number of approved visits does not change.

View the TRICARE flier for more information about benefits and outpatient care types excluded from the 180-day extension. 

Womack Army Medical Center (WAMC)

COVID-19 Screening Procedures

At Womack Army Medical Center (WAMC), the primary screening will take place at all entrances.  If the primary screening is positive, the person will be sent to a secondary screening location, this is even for those with a scheduled appointment.  Emergent patients should present to the emergency department entrance and receive a primary and secondary screening in the emergency department.  

Secondary screenings will determine if the patient is:

  • Sent to the external testing site at Womack Army Medical Center (no symptoms, mild symptom, or no medical concerns).
  • Sent to urgent care clinic as the internal testing site (mild to moderate symptoms), the urgent care clinic can facilitate COVID-19  screening and testing, as well as provide resource specialtiesA branch of medicine or surgery that a doctor specializes in. to treat the patient and complete the scheduled appointment within the urgent care environment.
  • Sent to emergency department, if medically compromised, the emergency department staff will treat, test and/or admit the patient to the hospital.

Womack Army Medical Center is restricting all visitor access to the medical center and outlying clinics with installation raising the health protection level to “Charlie,” effective March 31. The medical center is allowing women in labor to have one support person with them. The support person cannot be transferred from person-to-person. These measures simply serve as a precaution to slow the spread of the COVID-19 virus and protect the most vulnerable in our community. As a reminder, should you require it, you can reach a registered nurse through the nurse advice line.

Pharmacy

Call Us First!

Are you wondering if your medication is ready or if we received a prescription from your doctor? 
If you have these or any other Pharmacy questions, please call the Womack Pharmacy Call Center.

1-910-907-7427 
Mon – Fri: 8:00 am – 5:00 pm

Hard Copy Prescriptions and Refill Pick-Up

Effective 01 July 2020, WAMC pharmacies will only accept hard copy (paper) prescriptions for controlled substances and emergency roomThe hospital department that provides emergency services to patients who need immediate medical attention. discharge prescriptions.

All other prescriptions should be sent electronically to:

DoDFTBRAGGePhcy
Civilian prescribers may easily find the site via zip code search 28310

Effective immediately, refill pickup time is after 2:00 p.m..

Refills requested by 10:00 p.m. on Sun-Thurs will be ready the next business day after 2:00 p.m., those requested on Fri-Sat will be ready on Monday after 2:00 p.m.

Use the refill line 1-910-907-7676 or TRICARE Online to request your refills 

Womack Main Outpatient Pharmacy Drive Thru Is Open

To provide additional safety of our warfighters, patients, retirees and their Families, the Womack Army Medical Center main outpatient pharmacy is now serving  as a drive thru pharmacy.  Please proceed to the All American Expressway entrance of the hospital where pharmacy signs will direct you to the drop off and pick up location.   We will take care of your pharmacy needs while you remain in your vehicle or return at a later time.  Please be sure to activate your requests prior to arrival. 
Hours of operation

Mon - Fri: 8:00 a.m. - 6:00 p.m.

Please consult hospital entrance staff during inclement weather.  We look forward to serving you.

Womack strongly encourages all pharmacy patrons to activate their new prescriptions or refill at 1-910-907-7427, sign up for the text message alert and return when notified. The Womack Main Outpatient Pharmacy and Womack Pharmacy Annex will be the primary sites for prescriptions processing by way of drop off and pick up services.

We apologize for any inconvenience caused during this unique time as we work to do our part to reduce the risk to both our patients and staff. Please call 1-910-907-7427 with any questions.

View and download the DHA message to beneficiaries regarding pharmacy services. 

Change in Procedures

In compliance with the new CDC guidelines regarding the limitation of gatherings larger than 50 people, all WAMC pharmacies will phase into consolidating services as follows:

  • The Main Outpatient Pharmacy will only process provider order entry (POE) prescriptions Mon - Fri: 8:00 a.m. - 6:00 p.m.
  • The Pharmacy Annex will process refills and off-post electronic prescriptions (eRx). Hard copy prescriptions will no longer be accepted and should be submitted electronically with the exception of controlled medications.
    The Pharmacy Annex hours are Mon- Fri:  8:00 a.m. - 7:00 p.m. and Sat: 8:00 a.m. - 4:30 p.m.
  • All health clinic and medical home pharmacies will be closed to patients not seen at the clinic that day.
  • Refills must be picked up within 48 hours to help mitigate our storage capacity.

NOTICE - HOME DELIVERY

Effective April 1, 2020 all maintenance prescription refills for active duty service members will be transferred to TRICARE Pharmacy Home Delivery to support the readiness of our warfighters.

Visit the Department of Pharmacy Refill Home Delivery page for more information and instructions on how to sign up for home delivery.  

Clinics

In order to realign resources in a way that reduces risk to our patients and health care workers, all WAMC beneficiaries will be appointed as follows, regardless of assigned clinic or assigned primary care manager.

  • The Womack Family Medicine Clinic is the only clinic providing appointments for COVID-19 symptoms. All WAMC beneficiaries who have COVID-19 symptoms will be appointed to the Womack Family Medicine Clinic virtually or face-to-face dependent upon secondary screening.  
  • All retirees, retiree Family members, and TRICARE–Plus patients can schedule virtual and face-to-face non-COVID-19 acute appointments (sick, but not COVID-19), that will be conducted by Joel Health Clinic. 
  • All Well Baby/Child (No sick) appointments for children 0-17 years can schedule face-to-face appointments that will be conducted by Byars Health Clinic. Byars is fully staffed with pediatricians.
  • All active duty and active duty Family members can schedule virtual and face-to-face non COVID-19-acute appointments (sick, but not COVID-19) that will be conducted by Robinson and Clark Health Clinics.
  • Hope Mills Medical Home will continue to see their assigned active duty Family members and retired beneficiaries for non COVID-19-acute appointments (sick, but not COVID-19) virtually and face-to-face.
  • Linden Oaks Medical Home and Fayetteville Medical Home continue to remain temporarily closed for all patient care.
  • Whenever possible, within the above guidelines, patients will be given the provider of their choice.
    If you need an appointment, continue to call 910-907-APPT and you will be booked according to the above guidelines.

Specialty Care Clinics

Please call 1-910-643-2020 to check on the availability of your specialty care appointments. 

What to do if you're a TRICARE beneficiary sick with coronavirus disease 2019 (COVID-19)

Special Situations

If you have a family member that is pregnant, elderly (>50 years of age), immunocompromised, or otherwise a high risk for severe disease, please notify your unit or the Fort Bragg Department of Public Health (FBDPH), as alternate housing may be prudent.

   Routinely clean and disinfect frequently touched objects and surfaces: phones, light switches, keyboards, door handles, and faucets.

 

Last Updated 6/3/2020