COVID-19 Pharmacy Operations Update

Start date: 3/24/2020
End date: 9/23/2020

1. In an effort to maximize social distancing and reduce wait times, we recommend activating your prescriptions before picking them up.  

How to Activate Prescriptions:

New Prescriptions:
  • Call (301) 295-2123, Monday – Friday, 7:30 am to 3:30 pm. Select option 3 to speak with a staff member. 
  • NEW! Beginning June 17, you can use our online activation form.

For your convenience, you'll receive a notification when your new prescriptions are ready for pick-up. Note: For same-day pick-up, activate your prescriptions before 12:00 pm. If you activate your prescriptions after 12:00 pm, they'll be ready the next business day.


Choose from the following options, available 24 hours a day, 7 days a week:

  • Call the automated refill line at: (800) 377-1723
  • Submit a refill request through the TRICARE Online Patient Portal at:

Note: Refills will be ready in 3-5 business days.

2. Change to Curbside Pick-up

Effective June 29, you MUST activate your prescriptions BEFORE arriving at the America Pharmacy Curbside Pick-up. You will not be able to use the curbside pick-up service if you do not activate your prescriptions in advance. 

Curbside Pick-up Hours of Operation*

Monday – Friday: 7:00 am to 6:00 pm
Saturday: 9:00 am to 5:30 pm

Note: When activating your prescriptions, remember to choose the America Pharmacy if you want to use our curbside pick-up service. 

*Inclement or extreme weather can affect Curbside Pick-up Hours of Operation. Please follow us on social media for the most up-to-date information:,

3. The America and Arrowhead pharmacies are open for walk-in services. 

4. The NEX Pharmacy remains closed until further notice. 


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Last Updated 9/22/2020