Branch Health Clinic Mayport

aboard NS Mayport
Building 2104
2104 Massey Ave.
Jacksonville, FL. 32228
(904) 270-4303

 

American Red Cross:

(904) 270-4365

 

Appointments:

(904) 270-3248

 

Aviation Medicine:

(904) 270-4343

 

Behavioral Health / Mental Health:

(904) 270-4280

 

Burial at Sea:

(904) 270-4212

 

Case Management:

(904) 270-4294 / 4341

 

CO's Care Line:

(904) 542-2273

 

Customer Relations:

(904) 270-4303 and ask for Customer Relations, or email.

 

Dental:

(904) 270-4460

 

Emergency & Urgent Care:

In an emergency, call 911 or go to your nearest Emergency RoomThe hospital department that provides emergency services to patients who need immediate medical attention..  (Branch Health Clinic Mayport doesn't have an E.R.)  For urgent care, call our Appointment Line or Nurse Advice Line.
 

Exceptional Family Member Program (EFMP):

Serves active duty families with special health and education needs.

(904) 270-4250

 

Family Medicine: 

Adults and children can be assigned to a Primary Care Manager (PCM) in Family Medicine:  (904) 270-4270 (Gray Team) / (904) 270-4220 (Orange Team) 

Family Medicine has two Medical Home Port Teams:  Gray and Orange Teams.  It is the central resource for your health needs:  urgent, preventive, and routine.

  • Our team partners with you.
  • You can choose your PCM.
  • We work with you to coordinate care (including specialty care).
  • We connect you and your family to information and support.
  • You and your PCM work together to develop a plan of care. This includes:
    • tests and treatment;
    • short-and long-term goals.
  • A second opinion is available in our clinic.

For our Appointment Lines, 24/7 Nurse Advice Line, TRICARE Online Patient Portal, secure email messaging, and Pharmacy Home Delivery, please see the Getting Care page.

 

Health Promotions:

Offers individual and group classes, including:  tobacco cessation, weight management, health fitness, and nutrition.  Please stop by, call, or make an appointment.

 

(904) 270-5251

 

Immunizations:

(904) 270-4305 / 5159

 

Laboratory:

(904) 270-4302 / 4218

 

Lactation Nurse:

Our hospital is designated "Baby Friendly" by Baby Friendly USA.  We're proud to support babies and moms.

(904) 270-4289

 

Medical Records:

(904) 270-4242

 

Mental Health / Behavioral Health:

(904) 270-4280

 

Nurse Advice (24/7):

Open 24/7, including federal holidays.  For clinical advice or help finding urgent care, contact the Nurse Advice Line.  Call 800-TRICARE (800-874-2273), or for web chat or video chat, visit www.MHSNurseAdviceLine.com.

 

Obstetrics & Gynecology (OB / GYN):

Services include cancer screenings, contraception, prenatal care, and management of menstrual disorders.  For educational classes on pregnancy, birth, and newborns, call (904) 542-BABY (2229).

Walk-In Same-Day Contraception Clinic:  Wednesdays (7:30 – 10:30 a.m. and 1 – 3 p.m.).

(904) 270-4270 / 4209

 

Occupational Health:

(904) 270-4346

 

Optometry:

(904) 270-4328

 

Pediatrics:

Children can be assigned to a Primary Care Manager (PCM) in Pediatrics:  (904) 270-4210

Pediatrics has one Medical Home Port Team:  Pink Team.  It is the central resource for your child's health needs:  urgent, preventive, and routine.

  • Our team partners with you.
  • You can choose your PCM.
  • We work with you to coordinate care (including specialty care).
  • We connect you and your family to information and support.
  • You and your PCM work together to develop a plan of care.  This includes:
    • tests and treatment;
    • short-and long-term goals.
  • A second opinion is available in our clinic.

For our Appointment Lines, 24/7 Nurse Advice Line, TRICARE Online Patient Portal, secure email messaging, and Pharmacy Home Delivery, please see the Getting Care page.

 

Periodic Health Assessment (PHA) / Pre- and Post-Deployment:

(904) 270-4401

 

Pharmacy:

See the TRICARE Formulary (list of medicines).  Find out more about the formulary here. View Naval Hospital Jacksonville's / Branch Health Clinic Mayport's formulary.

 

Pharmacy Home Delivery:

 

Skip the trip, with medications delivered to your home.  Includes refills by mail, phone, or online; and an automatic-refill option.  Active duty have no co-pay.  For other patients, your co-pay is for a 90-day supply.  So it’s about 1/5 the cost of TRICARE retail pharmacies for generics, and about 1/3 the cost of TRICARE retail pharmacies for brand-names.  To change your prescription to Home Delivery, visit Express Scripts, or download the Express Scripts app, or call (877) 363-1303.

Our Pharmacies:

You can receive up to a 90-day supply (for most medications) with no co-pay.

 

Refills:

 

Call (800) NAV-PHAR (800-628-7427), or refill online at www.TRICAREonline.com. You’ll need your prescription number (on the label) and the last four digits of the sponsor's social security number.

 BHC Mayport Pharmacies: 

  • Main Pharmacy:
    (904) 270-4205 / (904) 250-6182 Monday - Thursday:  7:30 a.m. - 5:30 p.m.  Friday:  7:30 a.m. - 4 p.m.
  • Drive-thru:
    Monday - Friday:  7:30 a.m. - 4:30 p.m.

TRICARE Retail Pharmacy Network:

This option provides up to a 30-day supply, with a co-pay for each 30-day supply.  (Active duty have no co-pay.)  To find out more, contact Express Scripts at (877) 363-1303 or www.express-scripts.com/TRICARE.

 

Physical Therapy (PT) & Occupational Therapy (OT):

(904) 270-4265

 

Podiatry:

(904) 270-4238 (at Family Medicine)

 

Preventive Medicine / Environmental Health:

Contact us to report concerns about insects or conditions at on-base facilities.

(904) 270-4346

 

Radiology:

(904) 270-4223

 

Sick Call:

(904) 270-4220

 

Sports Medicine:

(904) 270-4265

 

Substance Abuse Rehabilitation Program:

(904) 270-4280 / 4350

 

Suitability Screening:

Required for active duty (and accompanying family members) with orders to an operational platform or isolated duty.  This process should begin as soon as you receive orders.

(904) 270-4401

 

TRICARE Health Benefits Advisor (HBA):

Visit TRICARE at www.TRICARE.mil or call (800) 444-5445 (Humana Military), to find out about benefits, claims, transferring your TRICARE enrollment to this region, Primary Care Manager (PCM) assignments, TRICARE plans (Prime, Select, TRICARE for Life, TRICARE Young Adult, etc.), and dental plans.  Or contact our HBA for local issues:

(904) 270-4255

 

TRICARE Online Patient Portal:

To manage your care online (book appointments, refill prescriptions, see lab results), visit the TRICARE Online Patient Portal at www.TRICAREonline.com.

 

TRICARE Online Patient Portal - Secure Email Messaging:

To securely email your care team (for non-urgent issues), sign up at www.TOLsecuremessaging.com.

 

Virtual Visits: 

Navy Care offers a live, virtual visit with a clinician — on your smartphone, laptop, or computer.  You can use it from home, work, or wherever you want to receive care.  It's private, secure, and free.

Please register today for Navy Care, so it’s ready when you need care.

Visit the website, or download the “Navy Care” app on your mobile device – for ioS or Android.

To make an appointment, call your clinic’s appointment line (as usual) and we’ll set up a virtual visit.

 

Warrior Navigation & Assistance Program (WNAP):

Assists wounded warriors and their families with navigating TRICARE, Medicare, and Veterans Affairs health systems; medical equipment; behavioral health; resources (food, shelter, transportation); and transitional care when relocating.  Call (888) 4GO-WNAP (888-446-9627), visit: www.humanamilitary.com/beneficiary/plans-and-programs/wnap/, or email: wnap@humana.com.

 

Wounded Warrior - Safe Harbor:

Coordinates the non-medical care of seriously wounded, ill, and injured sailors and Coast Guardsmen; and provides resources to their families.  Visit:  www.navywoundedwarrior.com or call (904) 542-9581.

 

 

Last Updated 8/20/2020