Branch Health Clinic Kings Bay

aboard NSB Kings Bay
Building 1028
881 USS James Madison Rd.
Kings Bay, Ga. 31547
(912) 573-4215



(912) 573-6450


Behavioral Health / Mental Health:

(912) 573-4524


Case Management:


(912) 573-4209


CO’s Care Line:

(904) 542-2273


Customer Relations:

(912) 573-8801 and ask for Customer Relations, or email.



(912) 573-4212


Emergency & Urgent Care:

In an emergency, call 911 or go to your nearest Emergency RoomThe hospital department that provides emergency services to patients who need immediate medical attention..  (Branch Health Clinic Kings Bay doesn't have an E.R.)  For urgent care, call our Appointment Line or Nurse Advice Line.

Exceptional Family Member Program (EFMP):

Serves active duty families with special health and education needs.

(912) 573-6021


Family Medicine:

Adults and children can be assigned to a Primary Care Manager (PCM) in Family Medicine:  (912) 573-8801

Family Medicine has two Medical Home Port Teams:  Black and Maroon Teams.  It is the central resource for your health needs:  urgent, preventive, and routine.

  • Our team partners with you.
  • You can choose your PCM.
  • We work with you to coordinate care (including specialty care).
  • We connect you and your family to information and support.
  • You and your PCM work together to develop a plan of care. This includes:
    • tests and treatment;
    • short-and long-term goals.
  • A second opinion is available in our clinic.

For our Appointment Lines, 24/7 Nurse Advice Line, TRICARE Online Patient Portal, secure email messaging, and Pharmacy Home Delivery, please see the Getting Care page.


Health Promotions:

Offers individual and group classes, including:  tobacco cessation, weight management, health fitness, and nutrition.  Please stop by, call, or make an appointment.

(912) 573-4237 (at NSB Kings Bay Fitness Center)



(912) 573-8250



(912) 573-4265


Medical Records:

(912) 573-4242


Mental Health / Behavioral Health:

(912) 573-4524


Nurse Advice (24/7):

Open 24/7, including federal holidays.  For clinical advice or help finding urgent care, contact the Nurse Advice Line.  Call 800-TRICARE (800-874-2273), or for web chat or video chat, visit


Occupational Health:

(912) 573-3638



(912) 573-4227


Periodic Health Assessment (PHA) / Pre- and Post-Deployment:

(912) 573-6021



See the TRICARE Formulary (list of medicines).  Find out more about the formulary here. View Naval Hospital Jacksonville's / Branch Health Clinic Kings Bay's formulary.

Pharmacy Home Delivery:

Skip the trip, with medications delivered to your home.  Includes refills by mail, phone, or online; and an automatic-refill option.  Active duty have no co-pay.  For other patients, your co-pay is for a 90-day supply.  So it’s about 1/5 the cost of TRICARE retail pharmacies for generics, and about 1/3 the cost of TRICARE retail pharmacies for brand-names.  To change your prescription to Home Delivery, visit Express Scripts, or download the Express Scripts app, or call (877) 363-1303.


Our Pharmacy:

You can receive up to a 90-day supply (for most medications) with no co-pay.



Call (800) NAV-PHAR (800-628-7427), or refill online at You’ll need your prescription number (on the label) and the last four digits of the sponsor's social security number.

BHC Kings Bay Pharmacy:

  • (912) 573-4234 / 4264
    Monday - Thursday:  7 a.m. - 6 p.m.
    Friday:  7 a.m. - 5 p.m. / last Friday of the month:  7 - 11:30 a.m.

TRICARE Retail Pharmacy Network:

This option provides up to a 30-day supply, with a co-pay for each 30-day supply.  (Active duty have no co-pay.)  To find out more, contact Express Scripts at (877) 363-1303 or


Physical Therapy (PT) & Occupational Therapy (OT):

(912) 573-4460


Preventive Medicine / Environmental Health:

Contact us to report concerns about insects or conditions at on-base facilities.

(912) 573-4253




(912) 573-3812


Sick Call:

(912) 573-8801


Substance Abuse Rehabilitation Program:

(912) 573-4524


Suitability Screening:

Required for active duty (and accompanying family members) with orders to an operational platform or isolated duty.  This process should begin as soon as you receive orders.

(912) 573-6021


TRICARE Health Benefits Advisor (HBA):

Visit TRICARE at or call (800) 444-5445 (Humana Military), to find out about benefits, claims, transferring your TRICARE enrollment to this region, Primary Care Manager (PCM) assignments, TRICARE plans (Prime, Select, TRICARE for Life, TRICARE Young Adult, etc.), and dental plans. Or contact our HBA for local issues:

(912) 573-4228


TRICARE Online Patient Portal:

To manage your care online (book appointments, refill prescriptions, see lab results), visit the TRICARE Online Patient Portal at


TRICARE Online Patient Portal - Secure Email Messaging:

To securely email your care team (for non-urgent issues), sign up at


Undersea Medicine (Naval Submarine Support Center Kings Bay):

(912) 573-2939


Virtual Visits:

Navy Care offers a live, virtual visit with a clinician — on your smartphone, laptop, or computer.  You can use it from home, work, or wherever you want to receive care.  It's private, secure, and free.

Please register today for Navy Care, so it’s ready when you need care.

Visit the website, or download the “Navy Care” app on your mobile device – for ioS or Android.

To make an appointment, call your clinic’s appointment line (as usual) and we’ll set up a virtual visit.


Warrior Navigation & Assistance Program (WNAP):

Assists wounded warriors and their families with navigating TRICARE, Medicare, and Veterans Affairs health systems; medical equipment; behavioral health; resources (food, shelter, transportation); and transitional care when relocating.  Call (888) 4GO-WNAP (888-446-9627), visit:, or email:


Wounded Warrior - Safe Harbor:

Coordinates the non-medical care of seriously wounded, ill, and injured sailors and Coast Guardsmen; and provides resources to their families.  Visit: or call (904) 542-9581.



Last Updated 8/20/2020