Submitting a Waiver Request

To request a waiver to get care from a non-approved demonstration provider:

  • Submit Waiver Request to International SOS
  • International SOS reviews the waiver request and notifies you of the decision

If the waiver request is denied, you may request a review of the denied waiver and submit a written request to appealThe action you take if you don’t agree with a decision made about your benefit. the denied waiver to International SOS. Use the Beneficiary Waiver Appeal to formally request a review of the waiver denial. Appeals are forwarded to the TRICARE Area Office-Pacific for consideration.

Approved Specialty Waivers

In some cases, International SOS and its subcontractor Global 24 Network Services are unable to recruit a sufficient number and mix of approved providers in all specialtiesA branch of medicine or surgery that a doctor specializes in. in designated demonstration areas. See the Philippines Resources page to find approved specialty waivers:

Please note the following when getting care under these approved specialty waivers:

  • You must visit a Certified Provider  
  • You may need to pay upfront for medical care and then submit a claim 
  • Unless specified, these waivers cover all geographic areas in the designated demonstration area and apply only to the specialty category specifically identified

How to Submit Your Waiver Requests

Send all Waiver Requests and Beneficiary Waiver Appeals to Global 24 Network Services via fax +63-2687-8609 or to one of the following addresses: 

Postal Address

Global 24 Network Services
P.O. Box #13892
Emerald Avenue
Ortigas Center Post Office
Pasig City, Philippines   1605

Physical Address for Delivery of Certified Mail

Level 30, Unit 04
Antel Global Corporate Building
Julia Vargas Avenue
Ortigas Center
Pasig City, Philippines 1605

If You Need Assistance

Contact Global 24 Network Services:

If you request and receive a waiver from International SOS to seek care from a non-approved demonstration provider, you may be required to pay for care up front at the time of service and then submit a claim for reimbursement.

Last Updated 1/6/2017

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