South Region Instructions

If you have a civilian PCM, the following documents must be submitted to the TRICARE Regional Office (TRO)-South Prime Travel Benefit Office.

Getting Started

Required Documents

If you don't include all of the required documents, your claim can't be processed. Be sure to make copies of everything for your records.

Form/Document Instructions
Patient Information Form

The form must be completely filled out and signed.

Travel Claim Forms:

DD Form 1351-2 

DD Form 1351-3

  • Patients and non-active duty Non-Medical Attendants (NMAs): Complete both forms
  • Active duty NMAs: Complete only the DD Form 1351-2
  • View the Checklist & Instructions for help completing these forms
Itemized Receipts
  • Include legible, itemized receipts for all travel claims.
  • Credit card or bank statements don't qualify as receipts.
  • Receipts must be dated during the approved travel timeline or they won't be reimbursed.
Proof that you Attended the Appointment

A note from the specialty care provider's office verifying that you attended the appointment.

Non-Medical Attendant Letter

A letter from your PCM stating that a NMA is appropriate and medically-necessary. (Only required when you have a NMA) 

Active Duty/ Federal Employee NMA Memo 

This form is required to authorize TDY travel reimbursement for an active duty service member or federal employee traveling as a NMA.

Direct Depost Form & Voided Check 

All payments are made by electronic funds transfer (EFT). Please let our travel staff know if you don't have a checking account to establish an EFT.

Submit Packages

Send all required documents the TRO-South Prime Travel Benefit office via Email or to the following address: 

TRO-South Prime Travel
7800 IH 10 West, Ste. 400
San Antonio, 78230

If you traveled on or after April 26, 2012, you must file your travel claim within one year of the travel date.

Your Reimbursement

Still Have Questions?

You can participate in one of our education sessions. The purpose of the program is to:

  • Help you maximize your reimbursement when submitting travel claims
  • Give you updates on issues that may impact your travel benefit

Here's How it Works:

  • Call 1-888-282-0576 from any phone
  • Enter the participant code: PrimeTravel#

Than, you'll be logged into the one-hour training with all other attendees.  A question and answer session is held at the end of the call. 

Incoming call lines for the training are limited—only the first 200 callers will be able to participate.

Upcoming Training Dates and Times:

  • May 24, 2016, 10:30 CDT
  • July 26, 2016, 10:30 CDT
  • September 27, 2016, 10:30 CDT
  • November 22, 2016, 10:30 CST

Last Updated 7/11/2017

contact Your Contacts
South Prime Travel Office


TRO-South Prime Travel
7800 IH 10 West, Ste. 400
San Antonio, 78230

Fax: 1-210-536-6176

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