Frequently Asked Questions
Who can sign up?
This program is designed for U.S. military service members and their families who are quitting smoking. Anyone at least 13 years old with an unlimited texting plan on their mobile phone can sign up. If you don't have unlimited texts, you can still sign up, but please contact your mobile phone company for text message rates.
How do I sign up?
Visit the SmokefreeMIL page to sign up, or you can sign up from your mobile phone! Send a text message with the word MIL to 47848, answer a few questions, and you'll start receiving text messages from SmokefreeMIL.
What do the messages say?
Here are some sample messages:
- SmokefreeMIL: Move your body. Exercise is good for you & can help you beat cravings. Walking up stairs burns 7 to 10 calories per minute. Take the stairs today!
- SmokefreeMIL: Tomorrow is quit day! Toss your pack in the trash & get plenty of sleep. For extra support, text these keywords any time: NICFIT, TENSE, or LAPSE.
- SmokefreeMIL: HOOAH, 2 weeks smokefree! Think about how much time, energy, & money you have saved. You deserve to treat yourself - make today awesome.
What kind of information will I have to provide to sign up for SmokefreeMIL?
SmokefreeMIL collects your mobile phone number, specified quit date, age, gender, state (for timing of the messages), smoking frequency and whether your mobile phone has Internet capabilities. This information is used to enroll you into the messaging service and to personalize your experience. No information is used for any commercial purposes.
Is there a cost to sign up?
There is no additional fee for this service. However, message and data rates may apply. If you pay for individual texts, this program may not be right for you. If you aren't sure if you pay for individual texts, check with your mobile carrier before signing up, just to be safe.
What if I want to restart the program and pick a new quit date?
No problem. We will automatically ask you a status question every week that will give you the option to keep going or start over. If you want to pick a new quit date or start from the beginning of the program, simply opt out, and then sign up again. You can also opt out at any time by texting STOP to 47848. Even if you choose to opt out, you can always sign back up — even on the same day!
What if I change my mobile number?
If you change your mobile number between the time you sign up for our program and the six weeks after your quit date (the end of the program), you will need to sign up again on our website. We apologize for this inconvenience.
Will you ever identify me by my mobile number?
SmokefreeMIL will only use your mobile number for the purpose of the SmokefreeMIL program—to send and receive the text messages you've signed up for or to assist you with any technical support you request. We will not be able to link your mobile number to personally identifiable information like your name, physical address or email address.
Will SmokefreeMIL ever call me?
SmokefreeMIL will never call you. Your mobile number is used solely for the purpose of the text messaging program. Any information you provide will be kept confidential. No one else can or will contact you or try to sell you anything. Your mobile number will not be shared with any third party.
Can I "Opt Out" if I don't like SmokefreeMIL?
Sure, just reply to one of our messages with STOP. Or you can send STOP at any time to 47848 and the messages will end.
I've "Opted Out" by texting STOP but I'm still receiving messages. How do I stop receiving text messages?
Make sure you text only the word STOP to 47848. Some common problems include the following:
- Including a space after the word STOP
- Including a punctuation mark (i.e., period, comma, exclamation point, etc.) after the word STOP
- Having an automatic signature line in your text messages (i.e., your name, a quote, an emoticon)
- Having (Re:) precede each of your text messages
Are you a Veteran who gets your health care through VA?
Try SmokefreeVET, a mobile text messaging service designed for U.S. military Veterans. Text VET to 47848 to sign up.
If you have a question that has not been answered about SmokefreeMIL, please email us at firstname.lastname@example.org.