Active Duty Service Members
While your rules for getting care are basically the same, there are minor differences based on which plan you're enrolled in.
- Call your primary care manager (PCM) to schedule an appointment.
- You must have a referral from your PCM for any care he or she can't provide.
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Your PCM works with your regional contractor for the referral and authorization.
- Your contractor will try to refer you to a military hospital or clinic first.
- If not available, you're referred to a network provider (in your region).
Your Primary Care Manager
| TRICARE Prime |
- May be a military hospital or clinic or a network provider.
- If enrolled to a military hospital or clinic, you can book some appointments online.
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| TRICARE Prime Remote |
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| TRICARE Prime Overseas |
- You'll have an assigned PCM at a military hospital or clinic.
- You'll get most care from your assigned PCM.
- Call International SOS if you need an appointment with an overseas provider.
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| TRICARE Prime Remote Overseas |
- Contact your Regional Call Center to schedule all appointments.
- In Canada, you'll get most care from your PCM at a Canadian Forces Health Facility. For help finding a provider, contact the Canadian Forces Medical Group at 1-613-945-6653.
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