Active Duty Service Members

While your rules for getting care are basically the same, there are minor differences based on which plan you're enrolled in.
  • Call your primary care manager (PCM) to schedule an appointment.
  • You must have a referral from your PCM for any care he or she can't provide.
  • Your PCM works with your regional contractor for the referral and authorization. 
  • Your contractor will try to refer you to a military hospital or clinic first. 
  • If not available, you're referred to a network provider (in your region).

Your Primary Care Manager

TRICARE Prime 
  • May be a military hospital or clinic or a network provider.
  • If enrolled to a military hospital or clinic, you can book some appointments online.
TRICARE Prime Remote 
  • May or may not have an assigned PCM depending on the network providers in your remote location.
  • If you don't have an assigned PCM, you can use any TRICARE-authorized providerClick to closeAn authorized provider is any individual, institution/organization, or supplier that is licensed by a state, accredited by national organization, or meets other standards of the medical community, and is certified to provide benefits under TRICARE. There are two types of TRICARE-authorized providers: Network and Non-Network. as your PCM.
TRICARE Prime Overseas
  • You'll have an assigned PCM at a military hospital or clinic.
  • You'll get most care from your assigned PCM.
  • Call International SOS if you need an appointment with an overseas provider.
TRICARE Prime Remote Overseas 
  • Contact your Regional Call Center to schedule all appointments.
  • In Canada, you'll get most care from your PCM at a Canadian Forces Health Facility. For help finding a provider, contact the Canadian Forces Medical Group at 1-613-945-6653.

Last Updated 1/4/2019