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Secure Patient Portal

When you get care at a military hospital or clinic, you can register to use the secure patient portal for things like making appointments, viewing or downloading your personal information, requesting prescription refills, sending secure messages to your healthcare team, and much more.

  • Our current patient portal is the TOL Patient Portal
  • The TOL Patient Portal is getting replaced by the MHS GENESIS Patient Portal
  • MHS GENESIS is now available at Fairchild Air Force Base, Madigan Army Medical Center, Naval Hospital Bremerton and Naval Health Clinic Oak Harbor.

Until MHS GENESIS is fully deployed, there will be some overlap of services between the TOL Patient Portal and MHS GENESIS. To register on MHS GENESIS you need to have a DoD Self-Service Logon (DS Logon) Premium (Level 2) account. Visit the My Access Center to upgrade your account.

TOL Secure Patient Portal

The TOL Patient Portal (also referred to as "TRICARE Online" or "TOL") is the current secure patient portal that gives registered users access to online health care information and services at military hospitals and clinics.

When you register on the TOL Patient Portal, you can:

  • Review and download personal health information
  • Schedule, change, view or cancel appointments at your military hospital or clinic
  • Receive secure email and text message appointment reminders 
  • Refill and check status of your prescriptions at your military hospital or clinic
  • Access the online health risk assessments
  • Get information and services when separating from active duty or reserves

MHS GENESIS Patient Portal

MHS GENESIS is the new secure patient portal for the Military Health System (MHS).

  • It will eventually deploy to all military medical and dental facilities worldwide and replace the TOL Patient Portal.
  • The first locations to get MHS GENESIS are Fairchild Air Force Base, Madigan Army Medical Center, Naval Hospital Bremerton and Naval Health Clinic Oak Harbor.

MHS GENESIS Features

With the MHS GENESIS Patient Portal, you’ll have a direct view and 24/7 access into your current medical and dental health records.

  • View, download and transmit your health data
  • Book or cancel appointments
  • Request prescription refills
  • View clinic notes and certain laboratory/test results
  • Exchange messages with your health care team
  • Complete a pre-visit, dental health history questionnaire online (active duty only)
  • Look up health information related to your health concerns, results, and prescriptions

When You’ll Get It

Beneficiaries and staff at Fairchild Air Force Base, Madigan Army Medical Center, Naval Hospital Bremerton and Naval Health Clinic Oak Harbor currently have access to the MHS GENESIS Patient Portal. Other locations will be announced when available.

What You Need to do to Use MHS GENESIS

Save the new portal location: https://patientportal.mhsgenesis.health.mil

As soon as your record is created, you’ll be able to see your health data in MHS GENESIS.

Using MHS GENESIS and TOL Together

If you’re already a registered user on the TOL Secure Patient Portal, MHS GENESIS works much the same way. As it rolls out to new sites, there will be some overlap between MHS GENESIS and the TOL Patient Portal, but eventually MHS GENESIS will be the only patient portal.

Prescription Refills

  • To refill prescriptions, you should continue to use RelayHealth.
  • Access the MHS GENESIS Patient Portal to send a message to your healthcare team requesting prescription renewals.

Non-MHS GENESIS Sites

Once you move to a non-MHS GENESIS location, you’ll resume use of the TOL Secure Patient Portal for all secure actions (appointing, viewing health data, prescription refills, secure messaging).

Last Updated 12/13/2017

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