DHA Monitoring Payment Processing Error in TRICARE East Region

12/6/2019

The Defense Health Agency (DHA) and Humana Military are working closely together to quickly assist approximately 75,000 TRICARE beneficiaries affected by a payment processing error that occurred on Thursday Dec. 5. For those affected, health care coverage remains uninterrupted.

“While this is an unfortunate error, I am confident this will be resolved quickly,” said Army Lt. Gen. Ron Place, director of the Defense Health Agency. “I am personally in touch with the president of Humana Military, and his team has taken immediate steps to correct this error.”

Humana Military is the TRICARE regional contractor that supports the TRICARE East RegionClick to closeUnder the new regional contracts, the East Region is a merger of the North and South Regions and includes: Alabama, Arkansas, Connecticut, Delaware, the District of Columbia, Florida, Georgia, Illinois, Indiana, Iowa (Rock Island area), Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Mississippi, Missouri (St. Louis area), New Hampshire, New Jersey, New York, North Carolina, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas (excluding El Paso area), Vermont, Virginia, West Virginia, and Wisconsin.. According to Humana Military, the processing error resulted in inaccurate charges that were as much as 100 times larger than the accurate bill. The root cause of the processing error is still under investigation.

Humana Military is:

  • Working with banks to reverse these charges
  • Covering any overdraft and related fees

Beneficiaries with questions should contact Humana Military at 1-800-444-5445. Humana Military is extending their customer service hours throughout the weekend between 8 a.m. and 6 p.m. ET to assist TRICARE beneficiaries who are experiencing problems.

For additional information, visit the Humana Military website.

Last Updated 4/1/2020