Skip to main content
TRICARE Transition Challenges in the West Region
We are aware of the customer service issues our patients are experiencing in the West Region. Learn more about how we are fixing these issues, including waiving our usual authorization process through March 18.

TRICARE logo Go to TRICARE home


You can order prescription refills online, by phone, or by mail. You can also set up auto-refills so you don't have to think about it.


  • Visit
  • Sign in or activate your online account. This will make future visits fast and easy.
  • With your online account, you can:
    • Order refills
    • Check your order status
    • Get help with cost-effective choices
    • Look up general information about prescription drugs and health conditions  

Express Scripts Mobile App

Download the new, enhanced "Express Scripts" Mobile App from your device’s app store to view and manage your prescriptions anytime, anywhere.

  • Order refills
  • Renew prescriptions
  • Track prescriptions ordered through Home Delivery
  • Set medication reminders
  • and much more

By Phone 

  • Call 1-877-363-1303
  • Have this information ready:
    • Your sponsor's ID number
    • Your prescription number
    • Credit card

By Mail

When you got your first prescription, Express Scripts included a Prescription Refill form. Fill out this form and mail to:

Express Scripts, Inc.
P.O. Box 52150
Phoenix, AZ  85072-2150

Also include:

  • Your prescription number on the form.
  • Your payment.  If you already have a credit card on file, your card will be billed automatically.

Last Updated 11/12/2015

contact Your Contacts
Express Scripts, Inc.

Stateside: 1-877-363-1303
Overseas: 1-866-275-4732
(where toll-free service is established)

Express Scripts Website

View More Contacts