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Refilling Your Prescriptions While Deployed

Two Months into Your Deployment

Express Scripts sends you the first email message asking you to update your account with your deployed mailing address (APO/FPO). To update your account:

  • Go to www.express-scripts.com/TRICARE
  • Log in or select “Create an Account” to register
    • Your ID number is your complete SSN.
  • Change your PERMANENT address to your APO/FPO address
    • Don’t input your deployed address as your TEMPORARY address
    • If you don’t update your address, Express Scripts will send your prescriptions to the address provided when you registered.

Four Months into Your Deployment

Express Scripts sends you a second email message reminding you to order your refill(s).

  • Log in to your account on www.express-scripts.com/TRICARE  
  • We mail your prescriptions only after you order them
  • We mail your prescriptions to the address listed in your account
  • Average shipping time is about 3-4 weeks

If you don’t get an email message from Express Scripts within 60 days after arriving in theater, contact the Express Scripts Deployment Prescription Program Team:

Last Updated 4/9/2018

contact Your Contacts
Express Scripts Deployment Prescription Program Team

Phone: 1-855-215-4488 or 1-480-438-8344
24 hours a day, 7 days a week

Mailing Address:
Express Scripts, Inc.
P.O. Box 52012
Phoenix, AZ 85072-2012

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