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Explanation of Benefits

Each time you get a prescription filled at a military pharmacy, a network pharmacy or through home delivery, Express Scripts records your claim on an explanation of benefits (EOB).

You can login or create an account with Express Scripts to view your statement online. You’ll get an email once a month telling you that you have an updated EOB. 

  • If you don’t have a valid email in your Express Scripts online profile, you’ll get a paper EOB in the mail.
  • You can change your preference to request a paper EOB at any time.
  • Paper EOBs are delivered quarterly (every three months).

Changing Your Preference for EOBs

To change your preference for your EOB delivery log in to and follow these steps:

  • Click "My Account"
  • Click "Communication Preferences"
  • Click "Notification Preferences"
  • Click "Explanation of Benefits" 
  • Then select either "E-Mail" or "Letter"

To Get Your EOB Statements Delivered by Regular Mail

To change your preference so you get your pharmacy EOB statements delivered to you by mail instead of email, log in to and follow these steps:

  • Click "My Account"
  • Click "Select Communication Preferences"
  • Click "Communication  Preferences"
  • Click Edit Preferences
  • For the "Explanation of Benefits" preference , Select "Letter"

Last Updated 1/6/2016

contact Your Contacts

Express Scripts, Inc.

Stateside: 1-877-363-1303
Overseas: 1-866-275-4732
(where toll-free service is established)

Express Scripts Website

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