Planned Weekend System Outage to Affect Some TRICARE Beneficiaries

5/31/2019

Saturday, June 1 at 9 a.m. EDT, there will be a scheduled downtime of certain online tools that you use to access your TRICARE benefits. This includes web-based tools that you use to enroll in a plan or change your enrollment. The Department of Defense data center expects the outage to last for about 24 hours, with affected web-based tools available again later on Sunday, June 2.

During the outage, you’ll be unable to use the following web-based tools:

  • milConnect (including access to TRICARE enrollment information and correspondence)
  • Beneficiary Web Enrollment (supports self-service enrollment changes and address updates)
  • Address Update (supports address updates without enrollment changes)
  • RAPIDS Self-Service (allows sponsors to update CACs and manage family information)
  • DS Logon (affects access to TRICARE Online and the MHS GENESISClick to closeMHS GENESIS is currently available at Fairchild Air Force Base, Madigan Army Medical Center, Naval Hospital Bremerton, and Naval Health Clinic Oak Harbor. patient portal)

Last Updated 7/11/2019