Save Time With Self-Service Tools (West Region)


This article contains information specific to beneficiaries living in the West RegionAlaska, Arizona, California, Colorado, Hawaii, Idaho, Iowa (excludes Rock Island arsenal area), Kansas, Minnesota, Missouri (except St. Louis area), Montana, Nebraska, Nevada, New Mexico, North Dakota, Oregon, South Dakota, Texas (southwestern corner including El Paso), Utah, Washington and Wyoming.Check the map to find your region.

What questions do customer service representatives at Health Net Federal Services, LLC (HNFS) often hear? “What’s the status of my authorization?” “Has my claim processed?”

Did you know HNFS offers self-service tools to help you easily find important health care information 24/7? Once you log in at the HNFS website, you can:

  • Access your authorization letters
  • Review your explanations of benefits (EOB)
  • Check claim status
  • Review the status of outstanding authorizations

How to log in

To access secure tools, log in using your Department of Defense Self-Service Logon (DS Logon). You can get a DS Logon through the My Access Center. Tip: All HNFS secure tools require a premium DS Logon. You’ll get this automatically if you used your Common Access Card (CAC) to get a DS Logon. Your DS Logon is free. It grants you access to Department of Defense, Department of Veterans Affairs, and TRICARE websites with one username and password.

If you don’t qualify for a DS Logon, you can get a unique HNFS username and password by clicking "Register" at the top of most pages in the Beneficiary section. This option allows you to create an account, so you can see your personal information. If you’ve already logged in using your DS Logon, you won’t be able to register for an HNFS username and password.

Secure Portal

Remember, HNFS doesn’t mail authorization letters or individual EOBs. Access these documents through your secure inbox. Don’t forget to set your preferences, so you can receive text or email notifications when your authorizations or claims have processed.

For additional help, HNFS offers online tool guides on its website in the Beneficiary Handbooks and Brochures section.

Last Updated 11/22/2022