TRICARE Access during an Evacuation or Natural Disaster


With wildfire and hurricane season underway, have a disaster preparedness plan for you and your family. Access to your TRICARE benefit, prescriptions, and medical resources may change during a disaster. Be informed and learn the best way to keep you and your family safe.

Prepare for an emergency

Follow these easy steps to make sure your family can access your TRICARE benefit during an emergency.

  • Keep key medical information accessible. This includes copies of medical records, your uniformed services ID card, and a list of current illnesses and prescription bottles for all family members. Schedule time to update your information a few times a year.

The Federal Emergency Management Agency Ready campaign has tips to help you create an emergency plan. Your plan should take into account the area where you live. For example, do you live in an area prone to wildfires or hurricanes? And what are each family member’s specific needs, including medication? Update your plan every time you move.

Access care during an emergency

TRICARE will announce any emergency procedures in the disaster alert. This will include the counties affected and the date range for the procedures. If you live in the counties listed by TRICARE, you may be able to access emergency prescription refills at any TRICARE retail network pharmacy. Call ahead or bring in your empty prescription bottle. To find a network pharmacy, call Express Scripts, Inc. at 1-877-363-1303 or search online for a pharmacy near you.

If you’re displaced during a disaster, you may be unable to get care from your regular doctor. TRICARE may also authorize referral waivers during a state of emergency. If seeking non-network care during an emergency, keep your receipts. File any claims with TRICARE as soon as possible.

Know how your family’s access to care may change during a weather-related emergency. Receive text alerts about your health benefit and get real-time weather updates. Follow these tips to get the care you need, no matter what the forecast.

Are you displaced from your home for an extended period of time?

If you were displaced due to Hurricane Michael, you can change to a new primary care manager (PCM) in your local area immediately. You will need to contact Humana Military at 1-800-555-5445 to make this change. All displaced beneficiaries, regardless of beneficiary category or anticipated length or location of displacement can change PCMs.

Note: If you are near Tyndall AFB, please review the list of available pharmacies.

At the time of posting, this information is current. For the most recent information, contact your TRICARE contractor or local military hospital or clinic.

Last Updated 2/17/2021