Technical Help | TRICARE

Technical Help

Having problems logging into a partner website? Find the right technical help contacts below.

Medical and General

Health Net Federal Services (West)

1-800-477-8227 (DS Logon support)

1-800-440-3114 (Providers/Government Staff/Beneficiaries not using DS Logon)

1-844-866-WEST (9378) (General Questions)

Maintenance Schedule

Humana Military (East) 1-800-444-5445

Phone Shortcuts 
International SOS (Overseas) Your number depends on your location:
http://www.tricare-overseas.com/contact-us/

Grievances, Complaints, and Compliments: TOPGlobalQualityAssu@internationalsos.com

FAQs
DMDC/DEERS/Milconnect 1-800-477-8227 (Technical Support)

1-800-538-9552 (Benefits Support)

FAQs
 TOL (TRICARE Online)

Technical support 

FAQs

Dental and Pharmacy

TRICARE Retiree Dental Program (Ended December 31, 2018) 1-888-838-8737 (Customer Service, 24 hours automated)

 
United Concordia (TRICARE Dental Program) CONUS Toll Free: 844-653-4061
OCONUS Toll Free: 844-653-4060
United Concordia TDD/TTY service for the hearing impaired: 711
United Concordia (Active Duty Dental Program)  1-888-286-8454

addpcs@ucci.com

Tutorial
Express-Scripts (Pharmacy) 1-877-363-1303 (Beneficiary Technical Assistance)

1-800-711-5672 (Website Technical Assistance)

DOD.customer.relations@express-scripts.com

FAQs

Claims

Wisconsin Physician's Service (TRICARE For Life Claims) 1-866-773-0404
Monday through Friday 7 a.m. to 10 p.m. CST

1-866-773-0405 (TDD)

Login Assistance

FAQs
East and West RegionClick to closeAlaska, Arizona, California, Colorado, Hawaii, Idaho, Iowa (excludes Rock Island arsenal area), Kansas, Minnesota, Missouri (except St. Louis area), Montana, Nebraska, Nevada, New Mexico, North Dakota, Oregon, South Dakota, Texas (southwestern corner including El Paso), Utah, Washington and Wyoming. 

1-800-444-5445 (East Web Help Desk)

1-800-440-3114 (West Web Help Desk)

1-800-259-0264 (West EDI Provider Help Desk)

Last Updated 5/30/2019