You can file a pharmacy appealThe action you take if you don’t agree with a decision made about your benefit. if you disagree with a decision about your pharmacy benefit. For example, Express Scripts denies:
To file a pharmacy appeal, you should:
Send letter to Express Scripts. Make sure the postmark is within 90 days of the date of the decision.
You may request a second level appeal if Express Scripts denies your appeal. The appeal decision letter from Express Scripts will give you specific instructions for this.
Last Updated 2/1/2016
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