East RegionAlabama, Arkansas, Connecticut, Delaware, the District of Columbia, Florida, Georgia, Illinois, Indiana, Iowa (Rock Island area), Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Mississippi, Missouri (St. Louis area), New Hampshire, New Jersey, New York, North Carolina, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas (excluding El Paso area), Vermont, Virginia, West Virginia, and Wisconsin. |
Mail your complaint to Humana Military:
Regional Grievance Coordinator
Humana Military
8123 Datapoint Drive Suite 400
San Antonio, TX 78229
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West RegionAlaska, Arizona, California, Colorado, Hawaii, Idaho, Iowa (excludes Rock Island arsenal area), Kansas, Minnesota, Missouri (except St. Louis area), Montana, Nebraska, Nevada, New Mexico, North Dakota, Oregon, South Dakota, Texas (southwestern corner including El Paso), Utah, Washington and Wyoming. |
Mail or fax your complaint to Health Net:
Health Net Federal Services, LLC
Grievances
P.O. Box 8128
Virginia Beach, VA 23450-8128
Fax: 1-844-802-2531
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Overseas |
Mail or email your Universal Grievance and Complaint Form to International SOS:
International SOS Assistance, Inc.
Reconsideration/Grievance Department
P.O. Box 11570
Philadelphia, PA 19116 USA
Email: TOPGlobalQualityAssu@internationalsos.com
>>Learn More about the Overseas Grievance Process
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TRICARE For Life |
U.S. and U.S. Territories:
Mail your complaint to Wisconsin Physicians Service:
WPS-TRICARE For Life
Grievances
P.O. Box 8974
Madison, WI 53708-8974
All Other Overseas Areas:
Mail or email the Universal Grievance and Complaint Form to International SOS:
International SOS Assistance, Inc.
Reconsideration/Grievances Department
P.O. Box 11570
Philadelphia, PA 19116 USA
Email: TOPGlobalQualityAssu@internationalsos.com
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Pharmacy |
If you have a complaint about pharmacy provider, send it to Express Scripts by either:
- Calling 1-877-363-1303
- Email: DOD.customer.relations@express-scripts.com
- Mail a letter to:
Express Scripts, Inc.
P.O. Box 52150
Phoenix, AZ 85072-2150
If you have a complaint about home delivery or other services provided by Express Scripts, send a written complaint to:
Defense Health Agency
Pharmaceutical Operations Directorate
7700 Arlington Boulevard, Suite 5101
Falls Church, VA 22042-5101
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Active Duty Dental Program |
Mail or fax the Grievance Form to United Concordia:
United Concordia
ADDP Grievances
4401 Deer Path Road, DP-4J
Harrisburg, PA 171110-3907
Fax: 1-717-260-7168
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TRICARE Dental Program |
Mail your Grievance Form to:
United Concordia
TRICARE Dental Program - Grievances
1800 Center Street
Camp Hill, PA 17089
Fax: 717-260-7168
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