Contact Us

Find the right contact for your needs.

Appeals Addresses

Office/Contractor	Appeals Address
Defense Health Agency	Defense Health Agency Appeals, Hearings and Claims Collection Division 16401 E. Centretech Parkway Aurora, CO 80011-9066
East RegionClick to closeUnder the new regional contracts, the East Region is a merger of the North and South Regions and includes: Alabama, Arkansas, Connecticut, Delaware, the District of Columbia, Florida, Georgia, Illinois, Indiana, Iowa (Rock Island area), Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Mississippi, Missouri (St. Louis area), New Hampshire, New Jersey, New York, North Carolina, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas (excluding El Paso area), Vermont, Virginia, West Virginia, and Wisconsin.	Prior Authorization Appeals Humana Military Healthcare Services P.O. Box 740044 Louisville, KY 40201-9973
West RegionClick to closeAlaska, Arizona, California, Colorado, Hawaii, Idaho, Iowa (excludes Rock Island arsenal area), Kansas, Minnesota, Missouri (except St. Louis area), Montana, Nebraska, Nevada, New Mexico, North Dakota, Oregon, South Dakota, Texas (southwestern corner including El Paso), Utah, Washington and Wyoming.	Health Net Federal Services, LLC Claims Appeals P.O. Box 8008 Virginia Beach, VA 23450-8008 Fax: 1-844-802-2527
Overseas	International SOS Assistance, Inc. Reconsideration/Grievances Department P.O. Box 11570 Philadelphia, PA 19116 USA
TRICARE For Life (U.S. & Territories)	U.S. and U.S. Territories: WPS-TRICARE For Life Attn: Appeals P.O. Box 7490 Madison, WI 53707-7490 All Other Overseas Areas: International SOS Assistance, Inc. Reconsideration/GrievanceClick to closeYou can file a grievance when: - You have a complaint about the quality of care you received, - A provider or facility behaved inappropriately, or - You have any other non-appealable issue. The grievance may be against any member of your health care team. This includes your TRICARE doctor, your contractor, or a subcontractor. Department P.O. Box 11570 Philadelphia, PA 19116 USA Email: TOPGlobalQualityAssu@internationalsos.com
Pharmacy	Express Scripts, Inc. P.O. Box 60903 Phoenix, AZ 85082-0903

Last Updated 1/4/2019