Telemedicine Options
TRICARE covers secure video conferencing and audio-only telemedicine visits.
With telemedicine, you have access to:
- Primary Care
- Urgent Care
- Mental Health
- Psychiatry
- Specialty Services
How Do I Get Virtual Care?
Telemedicine is a way to receive healthcare services remotely through secure video, phone, or online appointments. Check if your local provider offers telemedicine or choose from one of our Telemedicine partners, listed below.
A Telemedicine appointment requires a computer or mobile device with a strong internet connection for a video conference. Read more about telemedicine requirements and exclusions.
If you would like to learn more about your options to receive Telemedicine at a different location than your home, please contact TriWest Customer Service to ask about Originating Sites near you. Originating Sites are physical office locations where you can connect to a virtual provider.
Do I Need a Referral?
All active duty service members need a referral for all telemedicine visits.
How Do I Find a Telemedicine Provider?
You can view Telemedicine partners below or search for a telemedicine provider using the West Region Provider Directory. Enter your location and plan, and search for “telemedicine” to find a provider near you who offers telemedicine visits.
Can I Schedule Telemedicine on My Own?
You may need a separate referral.
Be sure to follow telemedicine requirements and exclusions before scheduling on your own.
Military Health System Video Connect allows you to meet with your military hospital or clinic. MHS Video Connect services include:
- Primary Care
- Urgent Care
- Mental Health
- Psychiatry
- Medical and surgical specialty appointments
Please contact your military care team to learn more.
Other telemedicine options are:
Doctor on Demand services include:
- Urgent care
- Mental health
- Psychiatry
To learn more or request a visit, go to https://doctorondemand.com/tricare-west/.
Teladoc Health services include:
- Urgent care
- Mental health
- Psychiatry
- Dermatology
To learn more or request a visit, go to https://www.teladochealth.com/benefits/tricarewest.
Telemynd services include:
- Mental health
- Psychiatry
To learn more or request a visit, go to https://www.telemynd.com/tricare.
Skytherapist services include:
- Urgent Care
- Mental health
- Psychiatry
To learn more or request a visit, go to https://skytherapist.com/tricare-west.
Fusion Care Group services include:
- Mental health in AZ, CA, NM, NV
- Psychiatry in AZ, CA, NM, NV
To learn more or request a visit, go to https://www.fusioncaregroup.com/.
NVelUp services include:
- Mental health
- Psychiatry
To learn more or request a visit, go to https://nvelup.care.
Open Mind Health services include:
- Mental health
- Psychiatry
To learn more or request a visit, go to www.openmindhealth.com.
Talkspace services include:
- Mental health
To learn more or request a visit, go to https://www.talkspace.com/tricarewest.
Veterans Room services include:
- Mental health services for Veterans and active duty service members in Texas, Arizona, and Washington
To learn more or request a visit, go tohttps://veteransroom.com.
Other Virtual Resources
Don’t forget! You also have access to the MHS Nurse Advice Line. It connects you to a registered nurse. Help is available 24/7 by phone, web chat, and video chat.
Visit TRICARE Patient Resources: MHS Nurse Advice Line.
Last Updated 1/15/2025