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South Region TRICARE Customer Service: (800) 444-5445
Monday-Friday, 8 a.m. to 6 p.m.
TTY and IVR also available
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TRICARE Eligibility

Eligibility issues are not determined by TRICARE. Rather, these determinations are based on a beneficiary’s status in the Defense Enrollment Eligibility Reporting System (DEERS).

DEERS is the DoD database of uniformed service members and their family members entitled under law to TRICARE benefits. If you have questions regarding TRICARE eligibility or need to make changes to your DEERS record (i.e. add/remove family members, address change, etc.) you may visit or contact the nearest ID Card Processing Facility (Defense Manpower Data Center/DMDC). To find the nearest facility to your zip code, visit

DEERS/DMDC Contact Information:


Phone: 1-800-538-9552

Mailing Address:

       Defense Enrollment Eligibility Reporting System (DEERS)
       Research and Analysis Section
       400 Gigling Rd.
       Seaside, CA 93955-6771

Urgent Care Initiative

TRICARE launched an urgent care initiative for TRICARE Prime beneficiaries enrolled at nine military treatment facilities (MTFs,) allowing them to receive urgent care after hours and when traveling. The MTFs included in this initiative are: Joint Base-McGuire-Dix-Lakehurst; Fort Lee; Patuxent River Naval Air Station; Dyess Air Force Base; Fort Stewart; Naval Branch Health Clinic, Albany; Luke Air Force Base; Fort Riley; and Naval Station Fallon. For more information, click here.

Salute To Winner - 325th Medical Group, Tyndall AFB: Mass Immunization Check-In Database

325th Medical Group An ounce of prevention is worth a pound of cure.” Once the World Health Organization declared that a pandemic of H1N1 flu was underway in June 2009, the Checkertail Medics at Tyndall AFB prepared themselves for battle. Not with bullets, but with syringes and a laptop. On December 2009, the 325th Medical Group was tasked to immunize mission essential active duty and civilians without disrupting normal day-to-day operations in a two week timeframe. The solution was simple. By using bar-coding technology on the ID card and importing the data directly into the Air Force Complete Immunization Tracking Application (AFCITA) the medical group accomplished its goal.

Mass immunization is a yearly requirement and is the single most effective way to prevent the spread of contagious diseases such as the seasonal flu or H1N1. Read more >>

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