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South Region TRICARE Customer Service: (800) 444-5445
Monday-Friday, 8 a.m. to 6 p.m.
TTY and IVR also available
Automated System (IVR) Guide

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Training and Education

Direct2U Live Internet Briefings
Organizational/Group Presentations Using the Internet

Direct2U Live Internet Briefings uses the Internet to conduct TRICARE briefings by technical/subject matter experts in an interactive, "live" forum, directly to your location. All that is needed for your organization to participate is a computer with an Internet connection, a valid email address and a speakerphone. Note: You may need additional equipment such as a screen and projector to show the presentation to a large audience.

Special unit/group briefing is available up on request. Please call (800) 554-2397.

Course Target Audience
Before and During Activation

After Deactivation to include TRS
RC/Guard members and their families in South region

Other Training Opportunities
Click on one of the many courses below for online registration and information. Upon completion of registration, you will receive a confirmation for your reserved slot. Some courses may require you to register by calling the POC instead of using the online format.

If you have additional questions pertaining to an individual course, or would like to propose a topic for consideration for future training, please contact the course POC or the TRO-S Customer Service Branch at (800) 554-2397. Please note that transportation and lodging arrangements are the responsibility of the traveler.

Course Target Audience
TRICARE Fundamentals Course(TDY may be required) Newly assigned Beneficiary Counseling and Assistance Coordinators (BCACs), Health Benefit Advisors (HBA), Debt Collection Assistance Officers (DCAOs), and new Contact Representatives.
Online TRICARE Fundamentals Course (No TDY Required) All MHS staff and other personnel involved in providing TRICARE assistance to beneficiaries.
TRICARE Reserve Select (TRS) Course Online (No TDY Required) Reserve Component members including National Guard and Reserve members, BCACs, DCAOs, MHS staff, Family Support staff, Service personnel, and other DoD eligible beneficiaries
TIP Ad Hoc (TDY Required) Authorized user as identified by the Military Treatment Facility (MTF) supplement to the Core Memorandum of Understanding (MOU) between TRO-South and Humana Military Health Services (HMHS).
TIP Online training now held through an online course available on the Humana Military Government Portal. To access, log on to and log in to the Government Portal. The link is under "TRICARE Information Portal," then "TIP Online Virtual Training." For further information, call 210-292-3265.

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Training and Education
Prime Travel Benefit (PTB) Program TRO-South