South Region TRICARE Customer Service: (800) 444-5445
Monday-Friday, 8 a.m. to 6 p.m.
TTY and IVR also available
Automated System (IVR) Guide
Direct2U Live Internet Briefings uses the Internet to conduct TRICARE briefings by technical/subject matter experts in an interactive, "live" forum, directly to your location. All that is needed for your organization to participate is a computer with an Internet connection, a valid email address and a speakerphone. Note: You may need additional equipment such as a screen and projector to show the presentation to a large audience.
Special unit/group briefing is available up on request. Please call (800) 554-2397.
Click on one of the many courses below for online registration and information. Upon completion of registration, you will receive a confirmation for your reserved slot. Some courses may require you to register by calling the POC instead of using the online format.
If you have additional questions pertaining to an individual course, or would like to propose a topic for consideration for future training, please contact the course POC or the TRO-S Customer Service Branch at (800) 554-2397. Please note that transportation and lodging arrangements are the responsibility of the traveler.
|TRICARE Fundamentals Course(TDY may be required)
||Newly assigned Beneficiary Counseling and Assistance Coordinators (BCACs), Health Benefit Advisors (HBA), Debt Collection Assistance Officers (DCAOs), and new Contact Representatives.
|Online TRICARE Fundamentals Course (No TDY Required)
||All MHS staff and other personnel involved in providing TRICARE assistance to beneficiaries.
|TRICARE Reserve Select (TRS) Course Online (No TDY Required)
||Reserve Component members including National Guard and Reserve members, BCACs, DCAOs, MHS staff, Family Support staff, Service personnel, and other DoD eligible beneficiaries
|TIP Ad Hoc (TDY Required)
||Authorized user as identified by the Military Treatment Facility (MTF) supplement to the Core Memorandum of Understanding (MOU) between TRO-South and Humana
Military Health Services (HMHS).
|TIP Online training now held through an online course available on the
Humana Military Government Portal. To access, log on to
www.humana-military.com and log in to the Government Portal. The link is
under "TRICARE Information Portal," then "TIP Online Virtual Training." For
further information, call 210-292-3265.