South Region TRICARE Customer Service: (800) 444-5445
Monday-Friday, 8 a.m. to 6 p.m.
TTY and IVR also available
Automated System (IVR) Guide
Please check with your Contract Liaison to see if you are eligible to attend
Training costs are the expense of the attendee's organization.
1. Section C-7.37. requires Humana Military Healthcare System (HMHS) to
provide read-only electronic access to all TRICARE data in the HMHS TRICARE
Data Mart to support data analysis for DoD planning, management, and
research activities. To meet the requirements of the contract, Humana
developed a program called the TRICARE Information Portal (TIP) Ad hoc. In
accordance with the Core Memorandum for Understanding (MOU) between
TRO-South and HMHS, access is provided to two users per MTF. Each MTF has
previously identified their authorized users in their respective MTF
supplement to the Core MOU. Additionally, Service Surgeon General Offices,
Intermediate Service Commands, and each Multi-Service Market Office (with
MTFs within TRICARE Region South) are allowed access for designated users.
2. To prepare authorized users of this system and to meet the training
requirement of Sec C-7.37, Humana will conduct TIP Ad hoc training sessions
throughout the region on a quarterly basis. Attendees are only required to
attend one session for credit. Training will be required before MTF users
will be granted access to the TIP Ad hoc. Sign-up should be accomplished no
later than seven (7) days before the training start date.
3. Each class size is limited to a certain number of attendees. Allocations
for class dates will be based on a first come - first served basis.
4. If you have questions concerning the training, please contact by email
TROS_Marketing@tros.tma.osd.mil or phone (210) 292-3265, DSN (554)