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TRICARE North Region

The TRICARE North Region has approximately 2.8 million beneficiaries and includes the following states: Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Kentucky (except Fort Campbell), Maine, Maryland, Massachusetts, Michigan, New Hampshire, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin. In addition, the contract covers a small portion of Missouri and Iowa.

North Region Managed Care Support Contractor

Health Net Federal Services, LLC

Health Net Federal Services, LLC (Health Net) is the managed care support contractor in the North Region. Health Net has more than 25 years of experience serving military families; employs approximately 1,600 associates; and provides health care services to approximately 2.8 million uniformed services beneficiaries – active, retired and National Guard/Reserve members – and their families.

Health Net Federal Services has TRICARE North Region offices located in Arlington, VA and Beaver Creek, OH, along with satellite offices in Hampton, VA; Johnstown, PA.; San Diego, CA, and Program and Market Operations associates located at various Military Treatment Facilities across the TRICARE North Region. Health Net's Corporate office is located in Rancho Cordova, CA.

How can Health Net help?

Health Net customer service associates provide assistance with:

  • Claims
  • Basic TRICARE benefit questions
  • Enrollment and enrollment questions
  • Finding a provider
  • Referrals and authorizations
  • Processing requests to become network providers

Contact Health Net:

  • Call Toll-free: 1-877-874-2273 (1-877-TRICARE)
  • Register online with Health Net to communicate via secure email.

Beneficiary Counseling and Assistance Coordinators

Beneficiary Counseling and Assistance Coordinators (BCACs) answer beneficiary questions, help solve health care-related problems and assist beneficiaries with getting care. BCACs are congressionally-mandated and are found at military treatment facilities, the TRICARE Regional Office and TRICARE Service Centers throughout the North Region.

Search the BCAC Directory to find a BCAC in the North Region.

Debt Collection Assistance Officers

Debt Collection Assistance Officers (DCAOs) are available at military treatment facilities to assist TRICARE beneficiaries with resolving TRICARE-related debt-collection issues. DCAOs provide priority assistance when presented documentation verifying that collection action was started or that negative information is reflected on a beneficiary’s credit report as a result of late or nonpayment for medical or dental care received through TRICARE. While DCAOs cannot provide legal advice or act as beneficiary advocates, they will take all measures necessary to ensure each case is thoroughly researched and that beneficiaries are provided with written findings and assistance in the minimum time possible.

Search the DCAO Directory to find a DCAO in the North Region.

TRICARE Regional Office-North

TRICARE Regional Office (TRO)-North customer service representatives will assist with any issue that Health Net personnel, military treatment facility staff, or TRICARE Service Center representatives have not been able to resolve including complaints or other complex issues.

Contact TRO-North:

Did you know? Medicare Part B—Fee Waiver

Question: Will TRICARE refund a Prime enrollment fee to a beneficiary, under age 65, who has maintained enrollment in Medicare Part B?

Answer: Yes. The TRICARE Operations Manual, Chapter 6, Section 1, paragraph 8.4 states each Prime-enrolled beneficiary under age 65, who maintains enrollment in Medicare Part B, with a single enrollment, will have no Prime enrollment fee.

TRICARE Contacts

TRICARE Pharmacy Program Express Scripts, Inc.
TRICARE Active Duty Dental Program United Concordia
TRICARE Dental Program MetLife (Beginning May 1, 2012)
TRICARE Retiree Dental Program Delta Dental
TRICARE For Life/Dual Eligible Wisconsin Physicians Service
TRICARE Online (TOL) 1-800-600-9332
US Family Health Plan 1-800-748-7347
The Defense Health Agency (DHA) – Great Lakes (formerly MMSO) 1-888-647-6676

TRO-N Customer Service
Disaster Information
Reserve Component Information Briefings
TRICARE Prime Travel Benefit
TPR Request Forms
CRSC Travel Benefits
MHS Staff Training and Education