The TRICARE North Region has approximately 2.8 million beneficiaries and includes the following states: Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Kentucky (except Fort Campbell), Maine, Maryland, Massachusetts, Michigan, New Hampshire, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin. In addition, the contract covers a small portion of Missouri and Iowa.
North Region Managed Care Support Contractor
Health Net Federal Services, LLC
Health Net Federal Services, LLC (Health Net) is the managed care support contractor in the North Region. Health Net has more than 25 years of experience serving military families; employs approximately 1,600 associates; and provides health care services to approximately 2.8 million uniformed services beneficiaries – active, retired and National Guard/Reserve members – and their families.
Health Net Federal Services has TRICARE North Region offices located in Arlington, VA and Beaver Creek, OH, along with satellite offices in Hampton, VA; Johnstown, PA.; San Diego, CA, and Program and Market Operations associates located at various Military Treatment Facilities across the TRICARE North Region. Health Net's Corporate office is located in Rancho Cordova, CA.
How can Health Net help?
Health Net customer service associates provide assistance with:
Contact Health Net:
Beneficiary Counseling and Assistance Coordinators
Beneficiary Counseling and Assistance Coordinators (BCACs) answer beneficiary questions, help solve health care-related problems and assist beneficiaries with getting care. BCACs are congressionally-mandated and are found at military treatment facilities, the TRICARE Regional Office and TRICARE Service Centers throughout the North Region.
Search the BCAC Directory to find a BCAC in the North Region.
Debt Collection Assistance Officers
Debt Collection Assistance Officers (DCAOs) are available at military treatment facilities to assist TRICARE beneficiaries with resolving TRICARE-related debt-collection issues. DCAOs provide priority assistance when presented documentation verifying that collection action was started or that negative information is reflected on a beneficiary’s credit report as a result of late or nonpayment for medical or dental care received through TRICARE. While DCAOs cannot provide legal advice or act as beneficiary advocates, they will take all measures necessary to ensure each case is thoroughly researched and that beneficiaries are provided with written findings and assistance in the minimum time possible.
Search the DCAO Directory to find a DCAO in the North Region.
TRICARE Regional Office-North
TRICARE Regional Office (TRO)-North customer service representatives will assist with any issue that Health Net personnel, military treatment facility staff, or TRICARE Service Center representatives have not been able to resolve including complaints or other complex issues.