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TRICARE Regional Office North
TRICARE North Region

The TRICARE North Region has 4.1 million beneficiaries and includes the following states: Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa (Rock Island area), Kentucky (except Fort Campbell), Maine, Maryland, Massachusetts, Michigan, Missouri (St. Louis Area), New Hampshire, New Jersey, New York, North Carolina, Ohio Pennsylvania, Rhode Island, ,Vermont, Virginia, West Virginia, and Wisconsin.

North Region Managed Care Support Contractor

Health Net Federal Services, LLC

Health Net Federal Services, LLC (Health Net) is the managed care support contractor in the North Region. Health Net has more than 20 years experience serving military families; employs about 1,700 associates; and provides health care services to 4.1 million uniformed services beneficiaries – active, retired and National Guard/Reserve members – and their families.

Health Net has North Region offices in Arlington, Virginia; Beaver Creek, Ohio; and Virginia Beach, Virginia, along with satellite offices in Hampton, Virginia; Johnstown, Pennsylvania; Tacoma, Washington; and San Diego, California. Health Net also manages TRICARE Service Centers across the North Region. Corporate headquarters are located in Rancho Cordova, California.

How can Health Net help?

Health Net customer service associates provide assistance with:

  • Claims
  • Basic TRICARE benefit questions
  • Enrollment questions (fees, premiums, forms)
  • Finding a provider
  • Referrals and authorizations
  • Processing requests to become network providers

Contact Health Net:

  • Call Toll-free: 1-877-874-2273
  • Register online with Health Net to communicate via secure email.

Beneficiary Counseling and Assistance Coordinators

Beneficiary Counseling and Assistance Coordinators (BCACs) answer beneficiary questions, help solve health care-related problems and assist beneficiaries with getting care. BCACs are congressionally-mandated and are found at military treatment facilities, the TRICARE Regional Office and TRICARE Service Centers throughout the North Region.

Search the BCAC Directory to find a BCAC in the North Region.

Debt Collection Assistance Officers

Debt Collection Assistance Officers (DCAOs) are available at military treatment facilities to assist TRICARE beneficiaries with resolving TRICARE-related debt-collection issues. DCAOs provide priority assistance when presented documentation verifying that collection action was started or that negative information is reflected on a beneficiary’s credit report as a result of late or nonpayment for medical or dental care received through TRICARE. While DCAOs cannot provide legal advice or act as beneficiary advocates, they will take all measures necessary to ensure each case is thoroughly researched and that beneficiaries are provided with written findings and assistance in the minimum time possible.

Search the DCAO Directory to find a DCAO in the North Region.

TRICARE Regional Office-North

TRICARE Regional Office (TRO)-North customer service representatives will assist with any issue that Health Net personnel, military treatment facility staff, or TRICARE Service Center representatives have not been able to resolve including complaints or other complex issues.

Contact TRO-North:

Did you know? Medicare Part B—Fee Waiver

Question: Will TRICARE refund a Prime enrollment fee to a beneficiary, under age 65, who has maintained enrollment in Medicare Part B?

Answer: Yes. The TRICARE Operations Manual, Chapter 6, Section 1, paragraph 8.4 states each Prime-enrolled beneficiary under age 65, who maintains enrollment in Medicare Part B, with a single enrollment, will have no Prime enrollment fee.

TRICARE Contacts

TRICARE Pharmacy Program Express Scripts, Inc.
1-877-363-1303
www.express-scripts.com/TRICARE
TRICARE Active Duty Dental Program United Concordia
1-866-984-2337
www.addp-ucci.com/
TRICARE Dental Program United Concordia (through April 30, 2012)
1-800-866-8499
www.tricaredentalprogram.com

MetLife (Beginning May 1, 2012)
1-855-638-8371
https://mybenefits.metlife.com/tricare
TRICARE Retiree Dental Program Delta Dental
1-888-838-8737
www.trdp.org
TRICARE For Life/Dual Eligible Wisconsin Physicians Service
1-866-773-0404
www.tricare4u.com
TRICARE Online (TOL) 1-800-600-9332
www.tricareonline.com
US Family Health Plan 1-800-748-7347
www.usfhp.com
Military Medical Support Office 1-888-647-6676
www.tricare.mil/tma/mmso


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